katarina woloschuk

assistant department administrator

About

I am an expert in resource planning, prioritizing, decision making, results delivery, team building and leadership. My communication skills, ability to work within a team, multi-tasking abilities and positive personality have lead to much success within the growth of my current and previous companies. I am a punctual individual with a passion for helping others succeed.

Country

united states

City

anaheim

Industry

hospital & health care

Skill

leadership, event planning, management, microsoft word, team building, public relations, powerpoint, program management, microsoft excel, social media, social networking, public speaking, editing, customer service, analysis, creative writing

Experience

supervisor - administrative services

kaiser permanente

2016-4 - Present · 10 yrs 6 mos

customer service representative and ira and government reporting

onewest bank

2011-1 - 2011-12 · 1 yr

* Processed duplicate 1099 interest form requests for customers who earned a required amount of interest * Recorded customer inquiries and commendations within the Remedy database * Addressed customers’ questions and concerns regarding specific account information * Received W-9 forms and updated personal information in the Insight online banking system. * Updated account withholding statuses, spreadsheets, correlated phone and mail correspondence * Collaborated with fellow employees on pending tasks

public relations intern

gsn (tv & games)

2008-7 - 2008-12 · 6 mos

* Wrote talent biographies and series descriptions for upcoming game shows and various programs for the network * Promoted the network by maintained phone operational duties, distributing mailings and arranging news clips * Enhanced knowledge in technical skills such as multi-camera production, studio productions and editing

assistant department administrator

kaiser permanente

2018-9 - Present · 8 yrs 1 mo

scpmg call center services supervisor - inland empire

kaiser permanente

2011-12 - Present · 14 yrs 10 mos

* Directly supervised teams of 20 monitoring daily productivity of inbound and outbound calls * Coordinated state and departmental projects and met yearly goals for each initiative * Composed profile articles for the Southern California Region Call Center Newsletter * Communicated and wrote process and guideline updates * Interviewed prospective candidates to fill open positions * Monitored daily productivity of incoming and outgoing calls * Created and compiled monthly and yearly employee evaluations * Implemented write-ups enforcing policies and procedures * Collaborated with primary care and specialty departments regarding member appointments and escalations * Lead interactive meetings and group discussions in partnership with the Healthy Workforce committee