Kastle Nguyen

I run my own wedding and portrait photography business. I shoot at various locations and edit photos with the use of Lightroom, and Photoshop. I maintain my own website as well, market my services, and update it frequently. https://www.kastlehphotography.com

Served as key point-of-contact for global customers of this technology-enabled career services company. Focused on maximizing satisfaction by responding promptly to email and phone inquiries, resolving issues, and providing high-quality support to customers undergoing career transitions. Maintained thorough documentation of all client interactions and conveyed pertinent information to other team members. Communicated with colleagues via Intercom and Slack. • Selected as core member of new concierge product team providing dedicated service to C-suite and other high-level executives. • Instrumental in piloting top-tier products, collaborating with account manager and writer team to define processes and communication standards. • Minimized delays to customers by tracking large order volume and manually assigning 200+ orders daily. • Contributed to building a high-performing team by presenting trainings to new colleagues and providing ongoing mentoring. • Elevated quality of customer-facing emails by creating and editing professional message templates free of errors and aligned with internal standards. • Recognized for consistently meeting or exceeding monthly quality, accuracy, and productivity targets.

Assisted with a variety of questions and concerns through live chat, phone calls, and emails. Provided training and support on company processes to successfully onboard new team members. • Closely monitored time-sensitive orders to ensure prompt fulfillment. • Effectively managed daily workflows in self-directed environment to remain on track to meet deadlines. Was laid off at this job due to Covid-19.

Greeted customers and vendors in person and via phone or email. Prepared and completed sales contracts. Wrote marketing copy, business documents, and memoranda. Balanced cash drawer and produced quarterly International Fuel Tax Agreement (IFTA) reports. Monitored website inventory, tracked equipment maintenance, and coordinated event logistics. • Created high-impact ads, graphics, banners, and newsletters using Photoshop and InDesign. • Leveraged photography skills to take, edit, and post photographs to website. • Managed social media accounts on Facebook, YouTube, and Instagram.

Collaborated on marketing campaigns, including creating brochures, letters, and other collateral. Oversaw company website and social media accounts (Facebook and YouTube). Assisted customers by phone and email. www.litzia.com

Worked with this pension resource group company to revamp their website using Wordpress.

teach students of all ages to swim, and be a leader by maintaining constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency

Minor in Internet Resource Creation Management, and a Certificate for the Web Content Developer Program