Kassie Montgomery

• Partner with hiring managers and department heads to understand talent needs and develop strategic recruiting plans aligned with business goals. • Manage full-cycle recruitment processes across multiple departments, ensuring a positive candidate experience and efficient time-to-hire. • Conduct initial pre-screening calls to assess candidate qualifications, cultural fit, and alignment with role requirements before presenting to hiring teams. • Schedule and coordinate interviews across multiple time zones, ensuring seamless communication between candidates and internal stakeholders. • Prepare candidates for interviews by providing detailed information about the company, role expectations, and interview process logistics. • Gather and consolidate interview feedback from panel members to support fair and timely hiring decisions. • Maintain regular communication with candidates throughout the interview process to ensure engagement, clarity, and a positive experience. • Develop and maintain strong talent pipelines for critical roles through continuous networking and engagement with passive candidates. • Utilize ATS and CRM systems to manage candidate workflows, ensure compliance, and maintain accurate records throughout the hiring process.

• Establish and cultivate client relationships to build a new book of business within the finance, technology, cybersecurity, and e-commerce sectors, focusing on recruitment needs and talent acquisition strategies. • Partner with hiring managers to thoroughly understand their hiring needs and develop tailored recruitment strategies, ensuring alignment with organizational goals and workforce requirements. • Create and manage compelling job postings, advertising openings across multiple platforms to attract top-tier candidates across various industries. • Source, screen, and evaluate candidates through proactive search methods, including job boards, social media, networking, and referrals, to fill both contract and permanent positions. • Execute full-cycle recruitment (360°), managing all stages of the hiring process from initial candidate outreach and interviews to placement ensuring clients’ needs are met and the highest standards of recruitment are upheld. • Build and maintain strong relationships with clients, providing continuous support, facilitating feedback, and ensuring a seamless recruitment experience from start to finish. • Collaborate with internal teams and hiring managers to manage client expectations, develop customized staffing solutions, and maintain long-term client satisfaction. • Drive market growth by engaging in proactive outreach efforts, such as cold calling, email campaigns, and leveraging referrals to build a steady pipeline of candidates and clients.

• Work closely with Hiring Partners and managers to gain a comprehensive understanding of the company’s hiring needs for each position and meet competitive hiring goals and expectations. • Assist Hiring Partners with requirement intakes and qualifications, attend meetings and work with Hiring Managers through the full-cycle recruitment process. • Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open. • Develop business relationships with C-level professionals of Fortune 500 companies and support them with effective onboarding strategies. • Conducted cold calling to prospect new accounts, successfully initiating and negotiating Master Service Agreements (MSAs) to establish long-term partnerships and secure new business opportunities. • Trained and mentored associate account managers, guiding them through the sales process and recruitment strategies to successfully find talent and engage with Fortune 500 companies. • Develop candidate sells, coordinate submittals, interviews, virtual interview prep, and offers for candidates. • Promoted associate account managers to full-time account manager roles, fostering career growth and leadership development.

• Orchestrated end-to-end recruitment processes, including crafting sourcing strategies, conducting technical screenings, and managing acquisition to interview preparation, offer negotiation, and onboarding. • Presented top-tier candidates to C-suite executives and key stakeholders, effectively aligning candidate qualifications with organizational needs, building strong relationships, and positioning the company as a trusted partner in talent acquisition. • Conducted thorough background checks on candidates, including employment verification, criminal history, education verification, and reference checks, ensuring compliance with company policies and legal requirements while maintaining confidentiality and accuracy throughout the process. • Trained new hires and interns across the Toronto and Ottawa offices, providing comprehensive guidance on successful recruitment strategies, ensuring they were equipped to meet organizational goals and drive results. • Consistently met and exceeded weekly and monthly KPI targets, aligning with strategic metrics to drive growth. • Spearheaded performance improvements and increased profitability within targeted accounts, contributing to the overall success of the company's portfolio. • Collaborate cross-functionally to enhance recruitment processes, ensuring efficiency and excellence in talent acquisition. • Fostered a positive and collaborative team culture, emphasizing innovation, continuous improvement, and knowledge-sharing to drive collective success and enhance team performance. • Actively engaged in professional development and industry networking to stay ahead of recruitment trends and best practices.

• Exhibited strong organizational skills and meticulous attention to detail, ensuring efficient project management, accurate documentation, and smooth execution of tasks across multiple initiatives. • Efficiently managed data entry to ensure the accuracy and integrity of client records, supporting streamlined operations and timely decision-making. • Demonstrated strong administrative skills by efficiently managing client check-in and check-out files, ensuring accurate documentation and seamless transitions throughout the client lifecycle. • Assisted clients with appointment pre-registration and booking, managing both online and in-person scheduling to ensure accuracy and minimize wait times, while providing clear instructions and confirming appointment details. • Delivered exceptional customer service by actively listening to client inquiries, providing personalized responses, and resolving concerns with empathy, ensuring a positive client experience and maintaining strong relationships. • Handled client records with the utmost confidentiality and professionalism, ensuring all sensitive information was processed and stored in compliance with industry privacy standards, safeguarding client data and maintaining trust. • Exhibited strong conflict resolution skills by quickly identifying client concerns, taking proactive steps to de-escalate situations, and implementing effective solutions to resolve issues, ensuring client satisfaction and retention.

• Addressed customer inquiries and concerns promptly and professionally, utilizing strong communication skills to provide accurate information, resolve issues, and ensure a positive customer experience across various platforms. • Provided manager and supervisory training to team members, focusing on customer service best practices, operational efficiency, and conflict resolution to enhance team performance and support leadership development. • Demonstrated superior customer service skills by effectively engaging with customers in person, over the phone, and through online orders, ensuring seamless transactions, quick issue resolution, and a high level of customer satisfaction. • Excelled in crisis management, using strong problem-solving skills to de-escalate tense situations, address urgent concerns, and implement quick solutions, maintaining a calm and positive environment for both customers and staff. • Managed supplies and inventory, maintaining accurate records, ordering and restocking items as needed, and ensuring efficient inventory management to avoid shortages and optimize operational flow.

• Coached and led adult and youth fitness classes, ensuring proper form, technique, and consistent motivation to enhance participants' progress and results. • Created and implemented dynamic and engaging weekly fitness programs, focusing on both strength and endurance, designed to challenge and inspire participants at all levels. • Taught a diverse range of dance and barre fitness classes for all age groups, emphasizing technique, flexibility, and core strength, while fostering creativity and a love for movement. • Developed customized fitness programs tailored to individuals' specific needs, taking into account varying ages, fitness levels, and any physical limitations, to ensure inclusivity and accessibility for all participants. • Collaborated with other fitness professionals and city staff to improve class offerings and ensure program alignment with the City’s health and wellness objectives. • Promoted a positive and inclusive environment, fostering a sense of community and encouraging participants to achieve personal fitness goals. • Monitored and tracked participants' progress, providing feedback and making adjustments to programs to maximize results and improve overall performance. • Delivered fitness workshops and special events, aimed at expanding participants’ knowledge of health, fitness, and wellness.