Kassandra Hinkle

*Maintains ongoing contact with clients that have been referred to Career Advance, Career Education Services, or other HRA programs *Assists with tracking employed clients through employment milestones and identifies any personal and social problems and makes appropriate referrals *Conduct regular outreach (telephonic and by email) to program participants that have been referred in an effort to consistently track and document their progress on goals as outlined in the service plan *Maintain on-going contact to identify any personal and social problems that may arise during employment and make appropriate referrals for the resolution *Conduct regular outreach and service coordination with partners to obtain accurate updates on client progress *Assist with conducting follow up to employed clients, through the 30, 90, 180, and 365 day employment milestones *Maintain and execute documentation and workflow through computer-based programs and technology

*Responsible for attendance tracking and meeting timekeeping deadlines for all CareerCompass clients and ensure accuracy of reporting engagement activities. Responsible for Metrocard distribution to eligible clients and obtain client signatures in the Metrocard Log. *Provide backup for reception and front desk coverage, as necessary. *Scan, print, and photocopy documents for clients, staff and program needs. Help prepare and collate handouts and other materials for Orientation and other workshops. *Assist Business Manager with data analysis and reconciliations, as needed. *Troubleshoots all database issues and provide technical assistance to staff on data entry and program guidelines. *Provide assistance in the computer labs helping clients navigate job search sites. *Performs other duties as assigned.

* Train, orient and support new hires on all aspects and responsibilities of their role * Spearheading customer satisfaction initiatives that are leading to increased customer sales * Maintain high standards of customer service during high-volume, fast-paced operations * Communicate clearly and positively with coworkers and management * Takes initiative to find extra tasks when scheduled duties were completed

* Assist in the Change Management tasks of the Third Party Management Initiative such as creating a Applicability Matrix on Excel and PowerPoint presentations on new operating procedures * Responsible for content management and maintenance of the intranet site and internal social media site (Citi Collaborate) to promote client and employee engagement * Develop and maintain communication and training materials for various audiences in the Third Party Risk Management Department around the world * Manage the mailing database used for internal communications * Ad-hoc data analyses and reporting the transcriptions of the WebEx training materials

A one-year intensive career development and skills training program which partners with 250 companies •The program includes college-level courses, professional training, and a six-month internship •Selected from a competitive candidate pool of 300 applicants based on academic ability and commitment to professional development •Completed +200 hours of project management training •Participated in 5 projects throughout the course of the 6-month Learning & Developing Phase