Karuna Desai

Driving HR operations with a focus on strategic recruitment, seamless onboarding, and employee relationship management to support organizational growth and workforce alignment.

• Developed and maintained strong relationships with teams to understand the technical hiring needs. Also, collaborated with cross-functional teams gaining exposure on hiring process. • Collaborated with HR to define job descriptions and required skills. • Sourced and screened candidates for technical positions and maintained a pipeline of qualified professionals • Led recruitment efforts for specialized positions such as Network Analyst, Network Engineer. • Coordinated interviews, gathered feedback and improved candidate experience.

• Owning end to end process management of problem and Major Incident Management and assuring the accountability of the overall the performance and success of the process throughout the ticket life cycle. • Working on the prioritized Incidents and investigate and diagnose Incidents to restore a failed IT Service as quickly as possible. • Designing and documenting and maintaining process framework including the process flow, procedures, goals and objectives along with agreed KPIs based on client new requirements and business expectations. • Collaborating with relevant state holders and the other Service Providers and Vendors to ensure the successful implementation of the process across the different technologies. • Reduction of overall INC reoccurrences by permanent fixes and enhancements for all the INCs which were low priority.

• Worked on network topologies and configurating switch (Cisco & Juniper devices), routers • Experienced in Cisco like: Physical cabling, Routing Protocol (RIP, EIGRP, OSPF, BGP) • Managed service delivery and maintained incident resolution SLAs. • Experienced in configuring and implementing VLAN and configuration of Cisco switches. • Provided on-callsupport in troubleshooting of configuration issues. • Performed tests of functionality, security, and performance of different workstations and devices. • Install, upgrade, support and troubleshoot network devices. Performsremedial repairs on the network hardware and network operating systems. • Monitoring and analyzing incoming tickets or calls, problems, and support requests. Resolve the tickets within SLA.