Dr. Kartikey Bhargav

• Assist the Medical Superintendent in planning, implementing, and monitoring various hospital expansion initiatives and development projects, ensuring timely follow-up and progress tracking. • Respond to patient-related correspondence, inquiries, and complaints, resolving issues in accordance with hospital policies and regulations. • Support the Medical Superintendent in supervising all hospital departments and overseeing patient care. • Ensure appropriate training programs for all hospital staff in collaboration with relevant departments. • Oversee compliance with NABH (National Accreditation Board for Hospitals & Healthcare Providers) and NABL (National Accreditation Board for Testing and Calibration Laboratories) quality standards. • Handle disruptive incidents and medico-legal matters with professionalism and discretion. • Ensure high levels of patient satisfaction through proactive service management and continuous improvement initiatives.

- Oversaw and managed the day-to-day medical operations of Ayushman Hospital and Health Services. - Ensured the highest standards of patient care and experience by monitoring and optimizing operational processes. - Led and supervised a team of healthcare professionals, including doctors, nurses, and administrative staff. - Efficiently allocated resources, including personnel, equipment, and facilities, to meet patient demand and optimize operational efficiency. - Implemented quality assurance protocols and standards to maintain high-quality healthcare services. - Ensured strict compliance with all healthcare regulations, standards, and accreditation requirements. - Managed and controlled budgets for medical operations, optimizing resource allocation and cost-effectiveness. - Designed and implemented patient flow processes to improve access to medical services and reduce wait times. - Developed and maintained emergency response plans and procedures to ensure patient and staff safety. - Managed relationships with vendors and suppliers to secure necessary medical supplies and equipment. - Continuously reviewed and improved operational processes to enhance efficiency and patient care. - Utilized data analysis to identify trends and areas for improvement, preparing regular reports for senior management. - Solicited patient feedback, addressed concerns, and implemented changes to enhance patient satisfaction. - Collaborated with medical staff, department heads, and administrators to ensure effective communication and coordination.

Hospital operations - looking after day-to-day core hospital functions. Coordinating departmental meetings with concerned staff and MD- and following up with MOM and closing off recommended actions. Performed various medical review activities pertaining to utilization review, quality assurance, and conducted boards for medical review of complex or controversial medical cases. Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services. Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports. Performed work on unique projects as requested by the Medical Superintendent. Designed and implemented process improvement activities that increase Patient satisfaction. Mentored, coached, and supervised subordinate staff in the performance of their project management and implementation tasks. Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. As requested, provided consultative support to the hospital middle management teams with respect to managed care and related issues.

Review records for completeness, accuracy, and compliance with regulations. Retrieve patient medical records for physicians, technicians, or other medical personnel. Release information to persons or agencies according to regulations. Post medical insurance billings. Protect the security of medical records to ensure that confidentiality is maintained.

Conducted Internal Audits in various departments such as laboratory, Medical record departments, Bio-medical engineering, and IP wards. Assured Quality of Projects like Mortality, Cardio-Pulmonary Resuscitation. Assisted in re-accreditation of Jaypee Hospital by National Accreditation Board of Hospital & Healthcare. Supporting HOD in identifying quality monitors and data collections. Coordinating committee meetings with concerned staff and MD- and following up with MOM and closing off recommended actions.

Rotatory Intern at 8 Department. Treated & diagnosed patients for root canal, restoration, extraction, prosthesis, oral prophylaxis. Managed & Handled Out-Patient Departments, recorded & followed up with patient. Conducted Community Camps in Villages & Prisons at Gautam Buddh Nagar, Uttar Pradesh, India. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians.

Dissertation Projects- 1. "A cross sectional Study on mortality rate due to covid-19 conducted in a multi-specialty hospital in year 2020-21" a) Studied symptoms, Stages and impacts of Covid-19 for various patients. b) Identified and analyzed the relationship between comorbidities and severity of the covid-19 cases. 2. " A Study on Prevention of slips and falls in hospitals" a) Studied and identified the factors that causes slips and falls in hospitals. b) Analyzed how to prevent unwanted events in hospitals.