Karthik Kumar Gudala

1. Drive requirement analysis and solution evaluation for product enhancements by collaborating with customers, internal stakeholders, and cross-functional teams. 2. Review and assess feature requests based on business impact, customer value, scalability, and alignment with product goals. 3. Work closely with Product, Engineering, QA, and Business teams to define requirements, clarify use cases, and support successful feature delivery. 4. Act as a key stakeholder in product discussions, providing customer insights and recommendations to influence product decisions and prioritization. 5. Analyze production issues and customer escalations to identify product gaps, recommend improvements, and enhance user experience. 6. Partner with Customer Success and Sales teams to understand customer challenges and translate them into actionable product enhancements. 7. Participate in backlog grooming, requirement reviews, and release validation activities to ensure solutions meet business expectations. 8. Support product adoption by gathering customer feedback, monitoring usage trends, and identifying opportunities for continuous improvement. 9. Collaborate with leadership teams on strategic initiatives aimed at improving product effectiveness, customer satisfaction, and retention. 10. Serve as a bridge between customers and product teams, ensuring business needs are effectively represented throughout the product lifecycle.

1. Conduct regular team meetings to ensure progress and address any issues. 2. Facilitate regular team meetings to discuss individual goals, team strategies, and performance issues. 3. Negotiate and manage customer contracts to ensure customer satisfaction and long-term retention. 4. Act as a liaison between the development team and account managers to ensure product requirements are understood and met. 5. Collaboration with the Development team to resolve customer issues and maintain a clean and organized work environment. 6. Developed and delivered team reports to senior management on progress, issues, and risks. 7. Collaboration with engineering teams to identify and implement product improvements based on customer feedback.

1. Manage a team and oversee their performance, providing guidance and support as needed. 2. Collaborate with cross-functional teams to drive project deliverables and ensure timely execution. 3. Develop and implement strategies to optimize workflow and enhance operational efficiency. 4. Conduct performance evaluations and provide feedback to team members to foster professional growth. 5. Oversee client accounts, ensuring high levels of customer satisfaction and retention. 6. Analyze market trends and competitor activities to identify opportunities for business growth. 7. Foster strong relationships with key stakeholders and participate in client meetings and presentations. 8. Stay updated with industry advancements and best practices, providing insights and recommendations for continuous improvement. 9. Drive initiatives to improve product features and functionality based on client feedback and market demands.

1. Coordinate with clients to support new product developments and existing product enhancements. 2. Work with development team in performance analysis of new products and enhancements. 3. Analyze client usage trends and market demands to recommend product enhancements. 4. Work with sales team in product promotional activities. 5. Work with Client to provide assistance in their day to day queries. 6. Maintain documentations for all support activities including product development, enhancement, developing and marketing activities. 7. Provide product trainings to clients. 8. Work with support team to evaluate complex customer problem, identify root causes and derive resolutions. 9. Analyze customer suggestions and recommend product revisions. 10. Support Account Managers in identifying new customers and retaining existing customers for business growth. 11. Develop knowledge bases and FAQs for product support activities. 12. Document support activities, customer issues and resolutions for reference purposes.

1. New hire orientation. 2. Schedule New Hire Training. 3. Supervise Training team Billing data. 4. Work closely on Business Review PPT's. 5. Collaborate with the management to identify training needs.

Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.