Karthik M

• Manage a team of 10, with 3 managers reporting into me • Create the vision for the team and help build career plan for the team members • Mentor and Coach, the team to get to next level in terms of performance and career • Partner with other technology teams to bring in the right technology to solve for a business problem and drive common business goals • Identify process improvement opportunities and propose technical solutions to bring in efficiency • Work with stakeholders to identify the right business metrics to drive their business • Program manage various projects and ensure the completion of the project on time • Perform a techno-functional role to understand the business problem and translate it to a technical problem, which later will be picked up by technical team to develop the product

• Reporting to Manager – Global Channels Support (dotted line reporting to VP-APJ Channels) • Liaising with Marketing Head, Enablement Head, Sales Team and Ops Team to drive results • Impacting organization profitability through effective strategic & tactic decisions to improve business performance • Providing ownership of program delivery workstream and facilitating the definition & delivery of solutions to the firm; structuring and managing integrated & multi-track projects for the department • Collaborating with leadership to identify potential process automation projects in order to support operational excellence and overall strategic direction • Assisting in creation of performance metrics, reporting and improvement targets for all business units • Ensuring the proper adoption of relevant continuous improvement standards and best practices as appropriate • Helping 7 new recruits to get-up to speed and mentoring 3 people • Determining critical business metrics; working with Analytic Team to build dashboards, scorecards & other systems • Acting as the part of partner meetings to review their performance every quarter and discuss on action plans • Rendering monthly / bi-weekly reports & intelligence to leaders that will help them in making informed decisions to help run business (Month End Summary Report, Monthly Executive report, Product Promotions Dashboard & MDF) • Monitoring project / program progress & outstanding issues and ensuring the quality & timeliness of deliverables; extending post-implementation support to technical team members by defining SLA norms • Formulating & driving partner business plans in the region • Recommending for a cleaner & efficient partner ecosystem to drive results – Sunset Partners, Recruit New Partners and Existing Partner Performance • Working as the part of Planning Team and driving 3 years planning exercise for APJ channels organization • Defining & segmenting market, market sizing and market intelligence

• Reported to AGM-Sales (dotted line reported to GM-M&M SBU and AGM Services in Kerala) • Headed Sales Team (team size: 6) and QWIK Services Team (team size: 15) in Kerala • Managed conflicts within the team to bring transparency into the system • Led Sales Team to drive personal vehicle sales in Iduki District for products like Verito, Xylo, Bolero & Scorpio; built the team, managed sales & increased the outlets profitability • Developed & maintained healthy relationship and drove corporate sales in South Kerala; delivered product presentations to the clients and resolved problems that the existing clients (the team gave a corporate sale growth of over 50% YoY) • Worked as Product Manager - Electric Vehicles & In-charge of Electric Vehicle Sales in South Kerala Highlights: • Received an award for: o Implementing QWIK Service in Ernakulam Branch o Sales of Electric Vehicle in Kerala Region o Logan & Xylo Corporate Sales • Implemented Lean Management - QWIK Service activities in Services Section in order to improve the profitability of services business through innovation and reduction of man hour (QWIK Service contributed to nearly 7% of the total workshop revenue and saved over 200 man hours per month) • Executed Capability ++ Project: o Worked as Analyst / PCO for this project and worked closely with the Mc-Kinsey team o Drove impact, captured new opportunities, institutionalized effective business reviews and came up with new projects by identifying the gaps aligned with overall objectives of business performance and capability improvement; set-up project execution architecture for new projects o Liaised with project champions to drive project implementation, conduct business analysis & research, take-up cross-functional issues with enabler functions (IT, HR, Finance & Infra), create a regular mechanism to track closure and organize & lead monthly SBU reviews

Has undergone internship in Big Bazaar, Whitefield and had done a research on customer satisfaction level of the store and its services for a period of 2 months. Few important suggestions which were given at the end of the internship are: Loyalty program Flow time in logistics Use of RFID

KOM for a project called Sambandh for Berger paints: Co-ordinated the whole process of the activity and get the reports in time, database maintainance of the applicators and dealers, process salary, recruitment, updating the points in system, disbursement of gifts and ensure the smooth flow of work in all 31 cities in India where the activity was taking place. I was leading a team size of 35. WINGS GROUP OF COMPANIES (January 2006 to July 2006): Various projects completed successfully as supervisor ensuring smooth flow of work and successful completion of the projects: Thums up, Tujhme hai dum (Everest Challenge), 3M activity, Blossoms activity, ICICI activity in RT Nagar, ICICI activity in J.P. nagar (opening of new branch), ICICI activity, (pamphlet distribution), HDFC tie up activity