Karthikeyan Sridhar

→ Revenue Cycle Management (RCM) Overhaul: Spearheaded the end-to-end redesign of patient payment systems , resulting in a 140% increase in user satisfaction (from 2.0 to 4.8/5). → Stakeholder Alignment: Orchestrated cross-functional workshops to align complex RCM workflows across multiple domains , standardizing persona templates for a team of 45 designers. → AI Innovation: Integrated AI-driven "Vibecoding" (Lovable, Cursor) to prototype healthcare solutions 3x faster than traditional methods.

→ Operational Efficiency: Revamped Risk & Compliance applications, successfully reducing Average Handling Time (AHT) by 15% through streamlined back-office workflows. → Portfolio Excellence: Managed the Design strategy for Back office products , earning 3 internal awards (Bravo/Spot) for excellence in user-centric solutioning. → Framework proposal: Introduced the "EDA Framework" for design thinking workshops, significantly improving cross-functional engagement and product discovery.

→ Enterprise Scale: Architected a multi-branded, scalable Design System supporting 30+ internal applications.

→ Strategic Growth: Revolutionized the UX hiring process, achieving a 45% reduction in recruitment costs through framework optimization.

→ Awards: Recognized as a "Digital Disruptor" for building multibranded design systems and received two consecutive Novartis GEM Awards.

Worked on Laying down a Smooth Onboarding Journey for the Product Kissflow Version 3.0

Building Better experience for Millions of Dynamic CRM 365 users by working on UX & UI Aspects.

→ Digital Transformation: Led the complete revamp of the Retailer Application and Internet Banking dashboard, directly impacting the daily operations of thousands of banking agents. → Feature Innovation: Designed core BHIM UPI features including "Send to Self" and "Report Spam", contributing to a more secure and user-friendly UPI ecosystem.

→ Entrepreneurial Leadership: Founded and scaled a design consultancy, successfully delivering user-centric digital solutions for 200+ global clients, ranging from agile startups to Government organizations like IIT Madras. → Public Sector Innovation: Partnered with NITTTRC India to design and launch a comprehensive mobile ecosystem, digitizing the student lifecycle and course discovery process for thousands of aspirants. → Strategic Growth Consulting: Acted as a Lead Design Consultant for SMBs and Global Tech companies, helping them translate complex business requirements into high-performing digital products → Cross-Domain Versatility: Managed a diverse project portfolio across multiple industries, establishing a reputation for high-fidelity visual execution and rigorous design thinking methodologies. → Full-Stack Design Ownership: Spearheaded the entire product lifecycle—from initial market research and empathy mapping to final technical documentation and developer handoff.

→ Written finalized automation script for Microsoft server migration project. → Worked on Nimsoft bot troubleshooting. → Patched production & Finance servers. → Troubleshot server issues on the day in and out basis with respect to severities.

Anthropology is the study of human beings in time and space. The Masters in Anthropology (MAAN) programme is based on an integrated approach to the subject which incorporates insights from physical, social and archaeological anthropology. The programme attempts to provide an in-depth understanding which involves a holistic approach of Anthropology using theoretical and practical techniques.

Overall Percentage Attained: 76.53%