karthikeyan ramaswamy

manager customer care

About

o Service-oriented Dialer (Contact Center) Manager with 14 plus years of specialized working experience in the dialer (Contact Center Application) usage for Collection cum Sales & Customer Service in both Domestic and International domain. o Dedicated to achieving defined targets while providing excellent customer service. o Seasoned systems professional with significant experience; computer literate in multiple operating systems, programming languages, and software applications with cutting-edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets. o Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas. Specialties: Contact Center Applications: Aspect Unified IP Aspect CallCenter ACD Avaya Communication Manager Photon Dialer DialEdge Dialer (Open Source - VICIDial)

Country

india

City

bengaluru

Industry

computer software

Skill

contact centers, avaya communication manager, call center, bpo, avaya, workforce management, service delivery, vendor management, telecommunications, mis, team management, unified communications, aspect, ivr, microsoft sql server, visual basic, photoshop, digital photography, virtualization, vmware esx, itil, data center, call centers, integration, outsourcing, crm, business process, pre sales, cti, ip, process improvement, strategy, voip, analytics, system deployment, management, sla, project management, operating systems, cloud computing, troubleshooting, customer satisfaction, service delivery management, sip, business process outsourcing, customer relationship management, management information systems

Experience

technical lead

aspect software

2017-3 - Present · 9 yrs 7 mos

dialer analyst

qfirst technologies india

2007-2 - 2007-12 · 11 mos

Develop standardized methods of generating dialer strategy related analytics, managing campaigns and providing information to management for further use in driving call strategies and deployment of related technologies.

manager customer care

aspect software

2018-7 - Present · 8 yrs 3 mos

manager - aspect technology

dish tv

2010-8 - 2012-10 · 2 yrs 3 mos

* Public Company * 1001-5000 employees * Broadcast Media industry

deputy manager - technology

spanco bpo

2007-12 - 2010-8 · 2 yrs 9 mos

* Privately Held * 1001-5000 employees * Information Services industry

senior fse

aspect software

2012-11 - 2017-3 · 4 yrs 5 mos

* Provide remote & onsite technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. * PRIMARY ROLE & RESPONSIBILITIES * Implement Projects based on functional specifications or Statements of Work. * Effectively work in a team environment receiving direction from Project and direct Management. * Communicate proactively to management during the course of the engagement. * Adhere to organizational guidelines. * Highlight issues or risks proactively surrounding the project timelines or delivery. * Delivery quality work that meets corporate and customer’s expectations.