Karthik Srinivasan

My key achievements over the years at SERCO have been: • Set up multiple centers in Chennai (2000 seats), in an aggressive timeframe, and migrate the existing services for a global bank from multiple vendors and stabilize the operations in a 1-year timeframe (2006) • Verticalize (Corporate Bank, Retail Consumer Services, Retail Mortgage Services, Payment Services, Wealth Management) and globalize the operations for a bank, reaching a workforce strength of > 5000 spread across India, Philippines, UAE and Mauritius (2007 – 2009) • Achieved a vendor of choice and trust status for the banking client through driving a culture of continuous improvement and striving to providing value added services right through the period of association (2005 – 2012) • Create a service offering for retail credit bureaus in a developing Indian market, based on SERCO’s strong experience with US credit bureaus (2010) • Grow the banking and financial services portfolio with a CAGR of ~ 20%, and maintaining profitability by effective cost management (2009 till 2012) • Played a key part in helping PE firm Blackstone achieve a profitable exit from Intelenet (The management team did a MBO backed by Blackstone in May 2007 and exited by selling the stake to SERCO in June 2011), by sustaining the profitability and growing the financial services and hospitality portfolio (The portfolio contributed to 55% of revenues and a lion’s share of the profitability for the international business) (2007 – 2011) • Identified multiple opportunities for growing the business, as part of M&A stream, and smoothly managed entry into several new markets (2013)

• Member of Management Committee, which is the steering committee for charting out the strategic direction and growth of the company • Heading Banking, Financial Services and Hospitality verticals, for international clients – These verticals account for $ 120 million, and 55% of international revenues for SGS (Offshore Services) • PnL responsibility for the above verticals, and a comprehensive service delivery role for all clients, including Transition, Operations, Client Account Management and Service Level Performance • Direct responsibility for an employee base of ~ 8000 people, across multiple locations in India (Mumbai Region – 3400, Chennai – 3000, NCR - 400 and Philippines – 1200) • The portfolio consists of a mix of banking clients (US and UK) and retail credit bureaus (US), and split roughly 50% in customer service / contact center, and the balance in transaction processing services • Started out at Serco as the Site Head for Chennai ( Sep 2005), before taking over responsibility for a $ 100 million banking client ( May 2007), and then headed the banking and financial services vertical (May 2010), before taking over as COO for banking, financial services and hospitality in Jan 2012

Datamatics Technologies Limited, part of the Datamatics group of companies. Service offerings include Content management, Structured documents processing, Digitization services, Financial information, Tax & Accounting and Related Software services. My role was managing the service delivery and account management for the transaction processing horizontal, which comprise all verticals, with the exception of Tax and Accounting practice.

In March 2000, I co-promoted two ventures CAP-M CONSULTING focuses on executive development and training as well as specialist consulting in the area of financial markets. The panel of advisors comprises heads of institutions such as CRISIL, NSDL, IDFC and Vysya Bank. ZEUS SYSTEMS focuses on providing content and related services to players in the K-12 (Kindergarten to level 12) and higher education in the US. The company is a 100% EOU and its clients include publishing companies, e-learning outfits, educational websites as well as educational material producers in the US.

I worked with Bank of America in Treasury (Investment Banking) as a foreign exchange and options / derivatives trader selling the products to Indian corporates