Karolina Ciurla

As a manager overseeing wholesale billing operations in an international environment, my core responsibility is leading and coordinating activities to ensure accuracy, compliance, and continuous process improvement. This role involves: • Issuing invoices for international clients-operators and verifying their accuracy, requiring strategic management and adaptation to the complexities of the global wholesale market. • Reviewing and validating invoices from foreign clients-operators to ensure correctness and adherence to international standards, with a focus on change management to update and optimize procedures. • Communicating effectively with international clients-operators to clarify discrepancies and manage complaint procedures, demonstrating leadership in resolving complex issues across borders. • Negotiating and reconciling offsets with foreign clients-operators, maintaining strong relationships and process efficiency within a competitive international wholesale environment. • Managing debt collection procedures with international clients-operators, applying strategic oversight to ensure timely resolution of outstanding payments. • Conducting detailed analysis and preparing reports on billing and reconciliation activities to support strategic decision-making in a dynamic global market. • Collaborating closely with the French team and the Orange Wholesale team to ensure seamless, accurate billing operations across different countries, fostering effective cross-cultural teamwork and communication. Throughout these activities, I emphasize change management to continuously optimize workflows, implement new strategies, and adapt to the evolving demands of the international wholesale market, ensuring high standards of service and operational excellence.

• Managing billing processes, including invoice creation, dispatch, and resolution of billing-related issues. • Collaborated with local customer service and collections teams to ensure efficient management of customer accounts and payments. • Analyse billing data to identify trends, discrepancies, and opportunities for process improvement. • Implemented and maintained billing policies and procedures to ensure compliance and accuracy. • Resolved complex billing inquiries and disputes from internal and external stakeholders. • Provided training and support to billing team members to enhance their skills and knowledge.

Set-up sell-out process for France, which includes systemic preparations, data testing, building relationship with Local Organization and SOP adjustments, collaborate with Local Organization on receiving sell-out data files from European partners, track and ensure completeness. Process the completed documents to subsequent Business Intelligence: Sales Reporting SAP COPA Module Ensure highest data quality by resolution of any content related issues, i.e.: Customer Master issues, Material Master issues. Maintain a good working relationships with all relevant business areas. Analyze documents and data in accounting system Prepare SOX documentation. Conduct routine analysis and perform administrative tasks on data from Ecolab’s distributors based on SOP and related documentation. Follow up with local resolution teams in France and other countries (Belgium, Latvia) to ensure errors and discrepancies are resolved. Work on reports in SAP and Excel, based on sales data. Provide all aspects of financial analysis and support for Sales and Finance. Do ad-hoc and regular reporting. Work on process optimization. Provide trainings to new joiners

Dozens of projects to change and the implementation of safety data sheets and product packaging - both in the Institutional Division and in the Food & Beverage. I applied and coordinated the changes to the labels on more than 60 products in both divisions. My duties include contact with foreign advertising agencies, the Product Managers across Europe, with local departments of packaging and R&D department and regulators, implementing orders from the marketing department in the field of packaging, coordinating the work associated with the change of labels on chemical products in connection with the new EU regulation.

Create articles for Euro Renoma Academy of a PR, marketing, public image, management.Create articles for Euro Renoma Academy of a PR, marketing, public image, management.

Planning and control of individual marketing operation, manage and realization of trainings, support of essential group in range of active sale of training and services, participation in creation of new projects and products, coordination and control of work with clients.