Karl Evans

We care about how support is done, because done well or done badly, people tell others. From consultancy to full outsourcing, we help you build aftermarket service and customer support that protects trust and earns loyalty. We bring fresh thinking to an area that’s critical to a company’s success, with real people who understand, take ownership, and do it right. We’re there when it matters most: fixing what’s broken, scaling what works, and always working to stay ahead of problems and continuously improve. It’s not about handling tickets. It’s about making sure the users, the brand, and the business are all looked after.

Driving the revolution in personal transport by reimagining how people perceive and use mobility. Exploring innovative methods to minimise the environmental impact across the entire lifecycle—from concept and production to everyday use.

Support Solutions at Sigma Technology Operating from sites in Göteborg, Bengaluru, Hyderabad and Orlando., an organisation dedicated to providing the very best in customer support. Providing everything from individual consultants to assist with operational development and improvement through to complete delivery responsibility across multiple locations. We always strive to be better, this is why we invest in developing tools, processes and structures that drive this continuous improvement day after day.

Process developer for both the Quality and Support process, ensuring we had the right structures and ways of working to fulfil our strategies and wanted position. With the support process, I had overall responsibility for the handling of all end-user support cases, whilst also driving quality improvements for the end customer. I had overall global responsibility for the daily operation with 5 sites located across the globe. All sites worked as one team, to the same targets and standards, providing consistent, reliable, and on-demand support no matter what is required or where the request comes from. Having overall visibility and responsibility for support with a direct connection to quality allows for operation synergies and waste reduction throughout the process, and across multiple functions to provide better service and reduced operating costs.

Manager for the process, quality and support team in Göteborg, process responsible for the global support. Part of the product support system management team, developing, maintaining and supporting diagnostic systems, instructions and information. Responsible for project delivery quality, ISO compliance and end-user support target fulfilment.

provided technical and commercial support to internal workshops and end users, connecting quality improvements with warranty and goodwill spend. Identified root causes of product issues and implemented corrective actions, improving customer loyalty and reducing costs.

Targeted actions, to identify the cause for a budget overspend and put in place actions to solve the negative financial trend.

Led the global issue management process, optimising efficiency across multiple teams.

Reduced warranty costs by aligning support operations with design and engineering improvements.

Started as an apprentice, mastering the technical and operational foundations of vehicle maintenance and repair. Developed a hands-on understanding of how quality support impacts customer loyalty - a principle that continues to guide my leadership today.