KARLA LEONOR AGUILERA

-Responsible to ensure and guarantee compliance of the each franchisee assigned in operations and administrative standards required by the brand -Responsible to provide the franchisee consulting in analyzing operating and administrative -Active participation and suppert in Asia market openings to train operating staff -Responsible to train the store staff in the new LTO’s and operating processes if necessary -Responsible to do operative analysis based in operative audits and food safety assessments, mistery shopper results, etc to help the franchisee to accomplish the profit needed -Responsible to help and support the franchisee to accomplish the store openings commitment

-Responsible to supervise and manage the operational and administration practices of 10 restaurants in Mexico City. -Responsible to ensure the correct operation of the restaurants and guarantee the compliance of the service protocols -Responsible to control and accomplish the annual sales Budget, cost percent Budget, and profit. -Responsible to plan sales strategies based on certain temporality in association with marketing department. -Responsible to train new restaurant managers or supervisors in all the operations and administration standards and policies. -Responsible to plan the professional growth of the managing staff based in operations needs -Responsible to develop market studies based on competition to generate sales strategies (brand awareness) -Promote and continuously work on staff developing and generating ideas for training courses adapted to their needs -Responsible to report weekly, monthly and annually: sales, cost percent, mystery shopper results, profit, to Food & Beverage Director in the company. -Responsible to implement actions that stimulates the positioning of the brand such as obtaining Food Safety Certifications by government authorities

-Responsible to supervise and manage the operational and administration procedures of 26 restaurants and franchises in 5 airports at Northern Mexican Republic -Responsible to know each quality and operation standard of each of the brands managed to ensure the accomplishment by coordinating store managers to achieve every standard established by each brand franchisor like: Villa Pizza, Yogen Fruz, Café Punta del Cielo, Subway, Vinea, and Sbarro -Responsible to ensure great evaluations and audits from each brand franchisor -Monthly responsible to visit and supervise restaurants and franchises to ensure cleanliness, high quality food bases, recipes, and food presentation -Responsible to take corrective actions if necessary, to ensure standards were maintained -Responsible to meet and accomplish any budget and sales goals complying with any marketing campaign or LTO. Also, to calculate, keep and maintain every budget in almost every field -Responsible to keep the employees motivated and to resolve conflicts, sometimes taking hard decisions -Responsible to present weekly KPI’s like ticket average, sales, Costs to take immediately decisions and actions needed -Responsible to present monthly Financial KPI’s like Customer count, Labor cost, F&P Cost, Gross margin, operating expenses and operating income -Responsible to supervise and coordinate the opening and launching of new restaurants in fields like architecture, set up, raw material supply, staff training, staff hiring -Responsible to participate actively in restaurant openings to ensure all standards were accomplished -Collaboration on annual sales budget creation

-Responsible to supervise and manage the operational and administration procedures of 12 restaurants and franchises in Mexico City Airport -Responsible to know each quality and operation standard of each of the brands managed to ensure the accomplishment by coordinating store managers to achieve every standard established by each brand franchisor like: Villa Pizza, Yogen Fruz, Café Punta del Cielo, Subway, Vinea, and Sbarro -Responsible to ensure great evaluations and audits from each brand franchisor -Monthly responsible to visit and supervise restaurants and franchises to ensure cleanliness, high quality food bases, recipes, and food presentation -Responsible to take corrective actions if necessary, to ensure standards were maintained -Responsible to meet and accomplish any budget and sales goals complying with any marketing campaign or LTO. Also, to calculate, keep and maintain every budget in almost every field -Responsible to keep the employees motivated and to resolve conflicts, sometimes taking hard decisions -Responsible to present weekly KPI’s like ticket average, sales, Costs to take immediately decisions and actions needed -Responsible to present monthly Financial KPI’s like Customer count, Labor cost, F&P Cost, Gross margin, operating expenses and operating income -Responsible to supervise and coordinate the opening and launching of new restaurants in fields like architecture, set up, raw material supply, staff training, staff hiring -Responsible to participate actively in restaurant openings to ensure all standards were accomplished -Collaboration on annual sales budget creation

-Resposible to create and develop an Italian fast food project -Responsible for the perfect site searching, leasing contracts and authority permits -Responsible to generate and coordinate market studies based on the target -Responsible to participate in the lay out project and equipment based on the business needs -Responsible to develop Operations guides and procedure manuals -Responsible of the staff training -Responsible to work with Marketing area to generate advertising strategies for the restaurant opening -Active participation in menu development and cost of recipes -Responsible to select suppliers and negotiate catalogs of raw material, credits and delivery procedures and standards

Marketing Digital para Restaurantes

Direction of food and beverages business

Comunicación, Liderazgo, Coaching, manejo del tiempo, Inteligencia Emocional