
karla holton
area service manager
About
I am passionate about people and doing the very best job I can, each and every day with a smile on my face,
canada
edmonton
hospitality
leadership, training, team leadership, management, human resources, customer service, customer satisfaction, procurement, hospitality, sales, negotiation, policy, performance management, interviews, administration, food and beverage, catering, team building, hotels, budgets, hospitality industry, hospitality management, hotel management, budgeting
Experience

lodge manager
clean harbors

director of food and beverage
predator ridge resort
* Excellent team leadership, exemplifying honesty, loyalty, integrity and self accountability * Built, coached, managed and developed my team including, interviewing, hiring and training. Successfully retained and managed 60+ employees * Initiated processes to increase hospitality revenues, profit accountability * Coordinated Sales and Marketing within Food Services * Ensured the delivery of exemplary Customer Service * Organized all functions, corporate and non up to 350 people * Member of the 2000 Skins Game Management Team * Inventory control, procurement, menu creation and implementation/ P&L analysis * Personally handled customer concerns or complaints, responsible for customer data base * Maximizing Share holders wealth

camp administration
black diamond group
* Develop and maintain a positive working relationship with Client and Catering Representatives * Ensure daily reports are accurate and are completed and submitted in a timely manner * Oversee the master key control * Receive, log and facilitate maintenance request as necessary * Receive, log and facilitate reservations * Compile and maintain an accurate rolling three month forecast of incoming business * Acknowledge and address all camp concerns in a timely manner * Facilitate and oversee the distribution of weekly charge sheets * Attend meetings and training sessions as required

real estate sales
predator ridge resort
* Marketing and Sales of Predator Ridge homes, lots, cottages and lodge units * Successful in meeting and exceeding sales targets * Focus on maximization of shareholders wealth * Member of the 2003 Sales Team, pre selling of $12 million dollars of real estate * Member of the 2004 Sales Team, pre selling $6 million dollars of real estate * Represented Predator Ridge at Trade Shows * Maximum focus on client satisfaction * Accurate completion of all forms and legal documents pertaining to sales

area service manager
westlock foundation/homeland housing

food beverage manager
windermere golf and country club
Recruit, train, mentor and retain a staff of professionals. Organize multiple functions, tournaments and weddings, along with the day to day operation of the Clubhouse, Concession and Beverage Cart on the course.
Education
okanagan college
hospitality
karla holton's Contact Information
Phone
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