Karla (Hernandez) Buchan

• Drive new business development through targeted outreach, including cold and warm calls, email campaigns, and market focused recruiting initiatives • Partner with hiring leaders and internal stakeholders to identify hiring needs, develop talent strategies, and expand client relationships • Conduct high quality candidate screening, interviewing, and assessment to ensure strong alignment with client requirements and organizational culture • Serve as a consultative resource to clients by sharing labor market insights, talent availability, and competitive hiring trends

• Managed full-cycle recruitment for supply chain, HR, and administrative roles, consistently meeting monthly placement targets and contributing to team-wide hiring goals • Collaborated with account managers and hiring teams to understand role requirements and tailor candidate sourcing strategies accordingly • Conducted thorough candidate screenings, interviews, and reference checks to ensure quality matches and client satisfaction • Maintained accurate and up-to-date records in applicant tracking systems, ensuring compliance with internal processes and external regulations • Stayed informed on labor market trends and regulatory updates, sharing insights with colleagues to support compliant and effective recruitment practices • Built strong relationships with candidates through proactive communication and personalized support • Successfully recruited for roles outside of primary scope, including engineering and insurance positions, by leveraging adaptable sourcing strategies and cross-functional collaboration

• Supervised a team of eight recruiters; handled performance evaluations and feedback on a monthly basis and implemented performance improvement plans for underperforming employees • Designed and facilitated tailored learning and training initiatives aligned to team needs, contributing to a 15% improvement in employee engagement scores and a 20% increase in productivity • Partnered with leadership to plan and execute employee lifecycle activities such as onboarding, training, internal role changes, temporary assignments, and offboarding

• Led proactive candidate outreach across email, phone, and video channels, driving a 25% improvement in retention and a 15% increase in the active candidate pool through personalized engagement • Managed top billing client accounts, consistently meeting performance targets, strengthening client relationships, and increased contracts department billing • Enhanced candidate qualification and interview processes to improve efficiency and reduce operational time

• Recruited and onboarded healthcare professionals through outbound sourcing • Sourced qualified candidates across job boards, social media, networking, and resume databases • Managed candidate pipelines and recruitment activity within an applicant tracking system (ATS), including application tracking, documentation, and reporting • Executed end‑to‑end recruitment support tasks, including candidate education, reference checks, background screenings, and drug testing coordination to support compliant onboarding