Karla Fritzen

Consultant specialized in Human and Organizational Development, with strategic expertise across all HR subsystems, providing support and mentorship to HR managers and professionals. Main Activities and Projects: • Strategic HR consulting, conducting organizational diagnostics and proposing improvements across all subsystems: Recruitment & Selection, Payroll, Training & Development, Compensation & Benefits, Performance Evaluation, Labor Relations, and Occupational Health and Safety (SESMT). • Mentorship for HR managers and professionals, supporting the development of technical and behavioral competencies while promoting continuous improvement in people management processes. • Executive and Leadership Coaching programs, focused on developing strategic skills, emotional intelligence, and aligning organizational and individual goals. • Support for executives and leaders in decision-making, change management, assertive communication, and strengthening organizational culture. • Development of customized solutions, including learning paths, onboarding programs, and employer branding initiatives. • Consulting project management, encompassing client prospecting, proposal development, negotiations, and budget control. Key Achievements: • Significant improvement in leadership performance within client organizations, focusing on strategic decision-making, team management, and effective communication.

•Structuring and designing the entire People and Culture area and its subsystems. •Prospecting for new talents aligned with the company's values. •R&S process design and tools development. •One-on-one tool design. •Mapping of needs for improvements in internal communication and implementation of actions. •Elaboration of the Internal Corporate and Individual Integration Program. •Organization of the Personnel Department, benefits, CLT and PJ contracts, commissions, among others.

•Management of Human Resources and its subsystems. •Development and implementation of the Code of Conduct with the involvement of all directors and managers, aligned to the anti-corruption law. •Development, implementation and introduction of HR policies. •Implementation, monitoring and reporting of HR indicators. •Management of internal communication, with the implementation of actions such as: “Good Morning” and indicators, e-mail marketing, newspaper, and others. •Development and implementation of the Performance Competency Assessment tool. •Development and implementation of the Training and Development process. •Development and implementation at all levels of the Management and control of the budgets for the HR areas. •Development of the Profit-Sharing Participation Program tool. •Managing the maintenance of HR procedures that are part of the company's Quality Management System. Main Achievements •Improvement in the work environment by 6.5 percentage points (69.9% to 76.4%) in just 18 months, with the design and system implementation to present the results of work environment research, promote the involvement of staff and managers in the implementation of action plans. •Achieved an excellent HR work environment, with 87.9% satisfaction results in 2012 and 92.5% in 2014, making the HR area with the best work environment at the company in both surveys. •Restructuring of Human Resources, with actions such as: improvement in the processes of internal communication, recruitment and selection, creation of the training area, using internal talents to introduce knowledge, accelerating the learning curve for employees and reducing the need for funding for external training. •Creation of campaigns to strengthen the company's values. •Development and implementation of the Performance Competency Assessment tool. •The excellent result of labor liabilities maintenance: no labor claims in the company in 3½ years of management.

• Management of the Human Resources area and its subsystems: T&D, Positions and Salaries, Compensation and Benefits, R&S, Communication, SESMT, Payroll. Management of a team of direct and indirect professionals. • HR Policies and Standards: Development and implementation of internal policies and standards. • Performance: Implementation and monitoring of Performance Evaluation. • T&D: Survey of Training and Development needs, preparation of the Annual Program, facilitation of behavioral training in teams, and preparation of didactic material for conducting technical training. • Union / Labor Relations: Conducting collective bargaining processes with union entities, together with an external legal team, to conclude collective labor agreements. Monitoring of labor disputes, providing all necessary information for defense. • Preparation and implementation of the PPR - Profit Sharing Award. • Health at work: Implementation and monitoring of Labor Exercise and Ergonomics Program carried out by the company's physiotherapy. Highlighted Results: • Development of the Performance Analysis Tool and Work Environment. • Structuring of the area and of the processes of Human Resources and Health and Safety, inclusion of people in the Handicapped Program and Apprentice Program. • Reduced absenteeism by INSS with the implementation of the Ergonomics Program.

• DP: Payroll, Benefits and Recruitment and Selection management and supervision. • HR Policies and Standards: Development and implementation of internal policies and standards. • Union / Labor Relations: Conducting collective bargaining processes with the union entities of each branch, together with the legal team, to conclude collective labor agreements. • Litigation: Monitoring of labor lawsuits. • Advising subsidiaries on people development. Highlighted Results: • Software Deployment of Ruby Senior Systems. • Improved DP processes, ultimately reducing errors in the payroll.