Karla Forti, PhD

Responsible of providing business analysis and technical solutions for integration services. • Conducted comprehensive analysis and documentation of business process requirements for custom integrations and LMS standard integrations such as Blackboard, Canvas, D2L and Moodle. • Led new hire training for the Business Analyst role, promoting functional best practices and streamlining onboarding to accelerate team productivity and role readiness. • Supported Project Managers in executing operational tasks and driving strategic alignment across concurrent projects and ERP client requirements. • Utilized Azure DevOps (ADO) for project tracking, task management, and cross-functional collaboration to maintain transparency and delivery efficiency.

Led end-to-end efforts across business development, analysis, configuration, project management, data migration, user training, system go-live, and post-implementation support for enterprise education platforms. Key Contributions: • Spearheaded the implementation of Orbund Student Information System (SIS) and CRM solutions, applying configuration best practices to optimize institutional workflows. • Implemented Orbund’s LMS and Learning Tools Interoperability (LTI) standard to securely integrate external learning tools and content providers with platforms such as Canvas and Blackboard, enabling seamless digital learning experiences for over 6 institutional clients during the first two years of the COVID-19 pandemic • Secured the first community college client in the LATAM market, delivering compliance solutions that addressed program review deficiencies and expanded market reach. • Collaborated with the development team to design and deploy Financial Aid disbursement functionality for credit-hour programs. Authored functional specifications for a custom integration with Oracle PeopleSoft Finance, ensuring seamless financial operations.

• Implemented standard operating procedures and best practices across all departments such as Admissions & Enrollment Management, Distance Education, Student Accounts, among others. • Project Lead and Business Analyst of integration projects between Canvas (Instructure) LMS and CampusVue SIS. • Responsible of CampusVue Administrator duties such as re-configuration, training, identifying data entry errors, defects, business process issues, reporting requirements, upgrades, among others. • Provided data analysis results and business intelligence solutions for KPI’s and weekly institutional reports.

Business Analyst tasks: • Responsible of improving business procedures within CampusVue SIS system based on accreditation or Department of Education best practices. • Re-implementation of several configuration settings such as Student Lifecycle Status procedures. • Implementation of standard operating procedures and project management duties. • Improvement of student services procedures. • Worked on developing proposals for Title V grants. System Administrator tasks: • Upgrade implementations, support case escalations and identification of product issues/defects.

• Provided strategic initiatives to optimize business operations and enhanced student services for the Online division. • Business Analyst and Subject Matter Expert in CampusVue Student Information System. • Re-implementation and synergy of standard operating procedures with several softwares. • Identified call center operational inefficiencies and re-structured procedures to improve call volume. • Led conversion project from Blackboard to Canvas.

• System Administrator tasks including: identifying and solving data entry errors, defects, business process issues, reporting requirements, among others. • Responsible of leading CampusVue implementation (including business analysis, configuration, testing, migration, training and post go-live issue resolutions). • Analysis of business procedures and best practices solutions for student information system. • Excellent training and problem solving skills.

• Work with technical staff to translate design and development strategies for custom reports, training documentation and standard operating procedures. • Implemented business process changes to promote implementation of best practices and improve data integrity. • Analyze system configuration and identify options to streamline processes. • Identify post implementation issues. • Experienced in project planning, requirements gathering, analysis, configuration and issue resolution of CampusVue® Student systems. • Project Manager for Re-implementation project. • Monitor changes throughout projects using project management softwares. • Support Admissions, Academic Records, Education, Career Services, Financial Aid, Student Accounts and Student Services functional areas by identifying training gaps in CampusVue software. • Excellent training skills and problem solving experience.

• Experienced in project planning, requirements gathering, analysis, configuration, testing, migration and implementation of CampusVue® Student software. • Provided business process recommendations based on the client’s catalog, Department of Education regulations and policies from accreditation agencies such as ACICS, ACCSC, WASC, Middle States Commission on Higher Education, among others. • Excellent training and problem solving skills. • Created customized training guides for end user support in English and Spanish.

• Responsible for auditing grant expenditures, financial reporting, close-out procedures and analysis of accounts on sponsored research grants. • Improved business procedures of Peoplesoft’s financial and student software related to research grants data. • Processing of cost transfers, salary, re-budgeting, amendments, contracts and other grant related duties. • Responsible of enforcing federal and compliance regulations. • Knowledge of grant terminology, research award contracts and other grant documents from federal agencies such as Department of Education (DE), National Science Foundation (NSF), National Institute of Health (NIH), FDA, USDA, among others. • Responsible of billing, accounts receivable reconciliation and collections on research grants.

• Responsible of posting tuition, student payment plans and account adjustments on student ledgers. • Management of Bookstore orders and returns for the account receivable department. • Managed student records for the academic department. Duties included: add/drop lists, transfer credits, final grades, student transcripts, student retention and verification of student status (GPA). • Created class schedule and responsible for maximizing classroom capacity.