Karla Alvarez

• Coordinate end-to-end air export shipments, ensuring timely bookings, documentation, and cargo handovers in compliance with international regulations. • Prepare and submit CERS (Canadian Export Reporting System) declarations to CBSA for all applicable shipments. • Handle sensitive and regulated cargo, including cannabis shipments, ensuring strict compliance. • Liaise with airlines, ground handling agents, and overseas offices to track and monitor freight movement and resolve any in-transit issues. • AWB cut: house and master • Maintain communication with clients, ensuring excellent customer service and providing updates on shipment status. • Support continuous process improvement by identifying shipment delays and proactively implementing solutions.

Leadership & Supervision: Managed day-to-day operations, overseeing a team of 18 employees during shifts, ensuring high levels of customer service and operational efficiency. Conflict Resolution: Handled customer complaints and employee disputes, providing quick, effective solutions to maintain a positive environment. Operational Oversight: Monitored and maintained restaurant standards, ensuring compliance with company policies and procedures. Performance Management: Provided feedback and coaching to team members, facilitating training and development initiatives to enhance performance. Decision-Making: Made critical decisions in the absence of senior management, including staffing adjustments, financial transactions, and emergency response. Reporting & Documentation: Prepared end-of-day reports, including sales, incident reports, and inventory management, ensuring accurate and timely submission. Closing & Cash Out: Conducted end-of-day closing procedures, including reconciling cash drawers, processing financial transactions.

- Coordinated air shipments (import and export) from quoting to arranging pick-up, airline bookings, Airwaybill issuance, and logistics planning. - Monitored customers' shipments to provide proactive updates and resolve issues. - Responded to and initiated follow-up and claim calls as necessary. - Collaborated with the Revenue/Billing Center to ensure accuracy of all quotes and rates, facilitating on-time and precise billing. - Managed Incoterms to ensure compliance and clarity in international trade transactions. - Contributed to achieving KPIs such as customer service excellence and on-time billing. - Facilitated external and internal communication to address unpaid invoices promptly. - Conducted monthly calls with customers to review upcoming invoices and address any concerns. - Monitored clients' credit lines and analyzed potential extensions, raising tickets to the VAN branch to release accounts and maintain operational continuity. - Coordinated in-bond shipments to ensure compliance with customs regulations. - Collaborated with domestic, gateway, and booking departments to ensure timely execution of pick-ups, deliveries, bookings, and customs clearance according to agreed-upon timelines and service levels.

- Recruited the Organizing Committee through conducting interviews and selecting qualified candidates. - Managed sponsorship acquisition by developing strategies, negotiating agreements, and securing funding from sponsors. - Maintained regular communication with the University to ensure alignment with event objectives and guidelines. - Supervised the organization of the event, overseeing logistical arrangements, scheduling, and execution to ensure successful outcomes.

• Designed and implemented fundraising campaigns targeting individuals, corporations, and foundations. • Managed and strengthened relationships with current and prospective donors, fostering long-term engagement. • Planned, coordinated, and executed fundraising events and awareness activities. • Researched and drafted grant proposals and sponsorship applications. • Developed communication strategies and materials for newsletters, social media, and impact reports. • Maintained accurate donor records and generated reports on fundraising performance.