Karissa Dahnke

Executive Director

About

After nine years in the healthcare field, I made a bold decision to step out of my comfort zone and chart a new course. Pursuing a Business Management degree, I transitioned into the business world, where I combined strategy with creativity to establish my own photography business. Through this venture, I honed my skills in driving customer engagement, leveraging websites, media, and photography to captivate and grow an audience. Today, I wear many hats. As a Project Manager, I work closely with business lines to analyze data from various platforms, providing actionable recommendations that alleviate customer pain points and enhance overall satisfaction. My commitment to professional growth is supported by my active participation in U.S. Bank’s Mentor Connect Program and involvement in multiple Business Resource Group events. In addition to my corporate role, I am proud to serve as the Executive Director for the Future Omro Chamber. This position allows me to empower local businesses, foster community development, and champion initiatives that make Omro a vibrant and thriving place to live and work. My passion for community extends beyond my professional endeavors. I actively volunteer with local schools, engage with non-profits and charities, and embrace unique opportunities for connection and creativity, such as participating in G.I.S.H.W.H.E.S (Greatest International Scavenger Hunt the World Has Ever Seen). (Feel free to ask me about the infamous cat recommendation on my profile!)

Country

United States

City

Berlin

Industry

Photography

Skill

Event Photography, Wedding Photography, Commercial Photography, Adobe Lightroom, Financial Education, Volunteering, Scanning, Indexing, Document Preparation, Subject Matter Experts, Trainer, Collateral, Quality Review, Employee Engagement, Policies & Procedures, Event Management, Volunteer Coordination, SharePoint, Business Coaching, Content Management

Experience

Executive Director

Future Omro Chamber

2024-10 - Present · 2 yrs

Omro, Wisconsin, United States

Maintain the Future Omro Website and Facebook page to increase community engagement. Providing Future Omro with event coordination, event staff volunteers, issuance of permits & licenses and contract procurement from vendors. Coordinating event planning needs with various City of Omro departments and other organizations. Serving as the primary point of contact including in person conversations with a diverse mix of members. Handling day to day operations including communication, billing, database management and mailings.

Project Manager

U.S. Bank

2022-7 - Present · 4 yrs 3 mos

Oshkosh, Wisconsin, United States

Analyze customer pain points by utilizing platforms such as Qualtrics, Stats IQ, Quantum, Nice and Nexidia. Formulate solutions and present to the business lines as suggestions for implementation to increase Customer Satisfaction within our Bank.

Communications Representative

U.S. Bank

2019-9 - 2022-7 · 2 yrs 11 mos

Berlin, Wisconsin, United States

I coach KCS Coaches to better their candidates to contribute to our overall knowledge base on The Source. I look for ways to innovate and assist different branches of our team as needed. I also author, edit and review content to ensure compliance. I assist with Covid Branch Coverage and Branch recertifications by utilizing jFrog and Archer eGRC. I'm self-taught in the creation and utilization of Dashboards in ServiceNow as well as reports. I'm currently working on learning LeapForms and taking a Udemy course on Novice to Ninja Selenium WEbDriver with Java.

Business Operations Analyst

U.S. Bank

2017-4 - 2019-9 · 2 yrs 6 mos

Oshkosh, Wisconsin Area

Review and Update Commercial Banking policies, procedures and manual forms. Working in Teamsite to ensure information is updated while collaborating with various business lines and Legal to increase/ensure accuracy of procedures. Working in systems/websites including: CLW UAT, TeamSite, SharePoint, IBM, WebEx. Involved in internal committees such as Crew and Development Network. In DN, I am the chair of the communications committee and am tasked with updating the SharePoint website, DN News Brief, and helping to write our Chapter of the Year Application. In Crew I'm involved with the helping and planning of building wide events(assisting with United Way, hosting competitions, and Holiday fun), charity drives and giveaways.

Collateral Support Subject Matter Expert

U.S. Bank

2015-3 - 2017-4 · 2 yrs 2 mos

Oshkosh, Wisconsin Area

Promoted to SME in 2016. Trainer, Procedure review and writing, Quality Review, placing and clearing exceptions, collaborating with Bankers to resolve complex questions, assisting team members with questions and working complex problems. Worked in systems/websites including: CLW, LQAS, FDI, CT Lien, SharePoint, WebEx, AFS and Hogan. Involved with Development Network, CREW, and Spirit Squad.

Image Processor

U.S. Bank

2012-11 - 2015-3 · 2 yrs 5 mos

Oshkosh, Wisconsin Area

Hired on from a Contractor position in Feb 2013. Prepping, Scanning and Processing Documentation. Worked in systems/websites including: LDRS, Datacap, Indirect Services, Direct Lending, Hogan, Filenet. Volunteered through the Bank as a Junior Achievement teacher for grades 2, 3, 5 and participated in JA at the Business Challenge.