Karin Hill

I'm proud to be rejoining Furless as Head of Operations expanding into Riyadh, Saudi Arabia, bringing with me both prior experience within the company and new insights gained during my time away. I'm excited to be driving the launch and operational setup of our first KSA location—building on the success of our five thriving branches in the UAE. With a deep focus on clinical excellence, customer experience, and operational efficiency, ensuring that every detail, from staffing and training to compliance and customer journey design, aligns with our brand’s high standards. ➣Setting up clinic infrastructure and workflows from the ground up ➣Hiring and training top-tier clinical and customer service teams ➣Ensuring compliance with Saudi health & regulatory standards ➣Implementing performance metrics and quality assurance systems ➣Localizing the client experience while maintaining brand consistency ➣New Branch Launches & Expansion As we grow our presence in Saudi Arabia, I’m excited to contribute to the evolution of the industry and deliver world-class services to a new market.

Unlock Your Beauty Business Potential Are you a beauty professional ready to take your business to new heights? Look no further, I am a trusted beauty business coach and mentor who has helped professionals like you achieve remarkable success. ➢Develop a clear, strategic vision for your beauty business ➢Implement proven marketing tactics to attract your ideal clients ➢Attract and retain loyal, high-value clients and build lasting relationships ➢Optimise your operations for maximum efficiency and profitability

➢Overseeing the business operations across both companies, to reach daily targets, development of staff and compliance. ➢Identifying areas for development and growth and creating long-term strategies for increased profitability. ➢Managed the communications with the overseas call center to ensure appropriate processes were developed, put in place and adhered to.

➢Part of the management and leadership team that developed Furless Beauty Institute from inception, including the planning, business registration and accreditation. ➢Recruit, train, manage and evaluate trainers to ensure that staffing level and performance meet Institute needs. ➢Ensure the entire Institute is compliant with UAE regulations. ➢Ensuring the high-quality curriculum and assessment delivery of the Institute's programmes and courses, in line with relevant standards and regulations. ➢Responsible for planning, organization, and management of the educational approach and strategies. ➢ Responsible for planning and deciding the resource and development of the entire curriculum. To ensure the rules and policies of the company are strictly adhered to. ➢ Maintaining an effective line of communication with the trainers and students to understand their requirements.

➢ Course production and delivery in Leadership, Customer Services, Retail Sales Practices, ➢ Staff Continuous Professional Development and Marketing Techniques. ➢ Health & Safety Risk Assessment procedures. ➢ Schemes of Work and Lesson plan preparation. ➢ Internal Quality Assessing in the Hair and Beauty ➢ New course development in Business and Spa management.

➢ Course development and international professional accreditation ➢ Assessor and Internal Quality Assurance qualifications. ➢ Recruiting other qualified trainers for course delivery. ➢ International marketing strategy. ➢ High student success rate to-date. ➢ Development of On-Line Web with extensive product range. ➢ Goods marketing and promotional strategies. ➢ Stock control system for optimal efficiency and cost savings.

➢ Business development strategy and setting of projection targets. ➢ Managing employed and self-employed members of staff. ➢ Employment and training of Beauty Therapist Apprentices. ➢ Marketing via website, social media and local press. ➢ Account Bookkeeping and Tax Returns. ➢ Research of market trends regarding services and products.

➢ Business development strategy and associated action plan. ➢ Managerial and accounting skills. ➢ Teambuilding and staff development. ➢ Employment law and regulations. ➢ Grievance handling and discipline. ➢ Customer satisfaction and duty of care

Course for Coaching, Executive Coaching and Coaching as a Leadership style coaching. The Professional Diploma in Coaching and Mentoring is accredited by the International Coaching Federation and the European Mentoring and Coaching Council.