Karina D.

• Act as the main point of contact for key clients, ensuring clear communication and high customer satisfaction. • Manage end-to-end client relationships — from onboarding and project delivery to renewal and ongoing maintenance. • Collaborate with internal teams (Delivery, Technical, and Operations) to ensure all deliverables meet client expectations. • Develop and maintain account plans, track project progress, and prepare regular business reviews and performance reports. • Identify opportunities for upselling and cross-selling Amartek’s IT services and solutions. • Support proposal development, RFP responses, and client presentations. • Negotiate contract terms, manage billing, timelines, and project documentation. • Build and maintain strong relationships with enterprise clients across banking, insurance, and fintech sectors. • Closed more than IDR 5.3B in Purchase Orders within 2 months. • Built an additional IDR 2.4B pipeline currently in finalization.

• Lead a team of 8 Consultant Relation Officers (CROs) to drive customer acquisition and engagement. • Manage client relationships, ensuring business growth and customer satisfaction. • Conduct canvassing and client meetings (min. 5 per week) to maintain pipeline. • Negotiate deals aligning with business objectives. • Coordinate with internal teams to deliver qualified SAP consultant resources. • Handled and maintained 15 active client accounts within one year. • Supported 78 consultant placements to clients, generating IDR 15B in revenue while maintaining a 30–40% profit margin.

• Conduct client meetings to understand requirements and offer tailored IT solutions. • Present product offerings and develop competitive proposals. • Maintain long-term relationships to secure repeat business. • Achieved monthly margin target of IDR 9,6B and secured major accounts such as Astra Group and Puri Cinere Hospital.

• Managed a production team of 15 and coordinated 20–30 photographers daily. • Oversaw photoshoots, logistics, and client communication. • Delivered 3–5 client projects per day (domestic & international). • Recruited 10 new photographers globally every 2 days. • Handled several major clients, including Gojek, Grab, Koper Baller, Hansaplast, Paul, XXI, Kopi Kenangan, Sukin, Mamee, Studio Tropik, BeautyFest Asia 2020, and Kumparan.com (Mom My Inspiration Project).

• Managed telesales team and monthly planning. • Trained new members and optimized outbound call strategies. • Averaged 10–15 merchant sign-ups per month.

• Created KPIs and sales targets for telesales team. • Lead a team of 3 Telesales to drive customer for arranged a site visit to inspect the property. • Managed CRM database using Freshsales. • Sold 30 property units per month, totaling IDR 27B in 3 months. • Achieved over 1,000 customer calls weekly.

• Built partnerships with car dealers and branch managers. • Improved customer engagement by 97% and maintained 97.5% satisfaction rate.