karina gunther

In my role I gained experience with cash handling, customer service, problem solving. Achieving goals and company targets were part of daily expected routines.

My role included cash handling, customer service, greeting and assisting customers, cashier duties, and operating the terminal, cleaning my work area, and helping when needed with stocking shelves or organization. I began training to become a member of the management team.

My role included cash handling, customer service, greeting and assisting customers, cashier duties, and operating the terminal, cleaning my work area, and helping when needed with stocking shelves or organization.

In my role I worked with agents and policyholders, processing change requests and bill payments as well as dealing with complex policy and billing issues. I worked to increase customer satisfaction with my positive attitude, tone and demeanor. -My final manager evaluation shows my high scores and customer service. Quality: Mid Year - 96.08%, Final - 96.78%. My quality reflects my ability to provide On Your Side service to our members and agents. I embrace the feedback I receive through my evaluations and this reflects in my score. I finished the year ranked 3rd amongst my peers in the Gainesville CSC. I finished above 97% 6 out of the 12 months this year. I received recognition from members and agents for going above and beyond and providing outstanding customer service. -I completed my last evaluation with a rating of 4 (very good) for my Customer Service Rep II position for 2014.

In my current role as Administrative Secretary I support two Claim Directors. in 2014 I was able to assist the Property Director and Material Damage Director. Currently I support the First Party Medical and Non-Injury Director and well as our new Material Damage Director. -I handle calls for the directors and associate directors here in the office. I always put events as reminders and set follow ups to make sure all managers, assistant directors and director needs are met. I have improved on my skills of anticipating the directors needs, I complete projects that are not asked of me directly in case questions come up and I can use these projects or information to be better prepared in my position. -I was able to participate in the All Manager Meeting this year; setting up the meeting, being a part of the theme team and any lose ends that needed attention. It was a wonderful development opportunity for me and I am better able to do my job and understand the managers need more, understand their communication styles and work as one team.

* Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor's. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance * public and private sector retirement plans, annuities and mutual funds * banking and mortgages * pet, motorcycle and boat insurance. For more information, visit www.nationwide.com.