karin hughes

* Provide best-in-class customer service to BeWell participants by phone and email. * Coordinate annual events, such as Annual Recognition, Wellness Fair, Cardinal Walk and Carillon Concert. * Compile and communicate program issues with BeWell team members, communications team and IT team. * Present at outreach events, such as New Employee Orientation, BeWell Connect, and LBRE Computer Lab. * Collaborate with others on the BeWell program, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.

* Provide administrative support for seven academic and residential programs, servicing over 1700 students a year. * Manage undergraduate office assistants in administrative tasks and participant application processing. * Mentor residential activities coordinators. Oversee their program development and special event implementation. * Determine supply demand, place bulk supply orders, and improve upon the consumable supply budget. * Successfully recruit undergraduate staff for multiple summer residential programs through career fair attendance. * Process p-card transactions, reimbursements, and purchase orders in Stanford Oracle.

* Served as the public face of Sacred Heart School to current and prospective families. * Created and manage after-school enrichment classes including theater, creative writing, drawing, and chess. * Wrote and published weekly parent newsletter. Developed alumni outreach and marketing materials. * Organized open house events, lead tours, and execute the enrollment process.

* Hired in 2006 as an Extended Day Teacher at the elementary school campus, then promoted to a supervisory role upon completion of Bachelor’s degree in September 2008. * Supervised a staff of 20 teachers at the Phelan campus childcare center with over 100 children, ages birth to 12. * Conducted employee hiring, evaluations, maintained personnel files, and managed a strict payroll budget. * Organized summer program and other school calendar events. * Successfully collected overdue accounts by setting up payment plans. * Contacted new prospective families and conducted tours to increase enrollment while also addressing all current family needs and concerns. Solicited corporate partnerships, and organized “Mommy and Me” outreach events.

* Assisted with administrative duties: scheduling, cashiering, completing cash reports, and writing letters to clients. * Developed, improved, and led family outdoor education activities. * Hosted and managed evening program events, which included concerts, touring acts, and discussion forums. * Staffed the program department front desk, answering questions, and providing stellar customer service.

Developed lesson plans for 2nd-4th graders with themes that carry over from their morning lessons. Programmed age-appropriate indoor/outdoor after-school activities, as well as arts and crafts and special events. Communicated with parents about behavior issues or positive highlights from the academic and extended day. Chaperoned the children on numerous field trips and drove the company van.

Served clients ranging from Fortune 500 companies to individual families, customizing events to fit their needs. Upsold extensions to clients' contracts, generating $3,000 in additional revenue in a one-month period. Maintained a cheerful demeanor at all times-even under difficult conditions. Received letters of appreciation. Managed waiters, bartenders, porters, and kitchen staff supporting each event to ensure customer satisfaction.

Provided after-school activities to the middle-school students. Three months before leaving, I assumed top management duties when my supervisors were absent. Enforced safety rules and disciplinary guidelines, while teaching the students proper social behaviors. Karin Hughes

Greeted and assisted guests of the ranch and established a welcoming atmosphere. Organized and led team-building activities, picnic games, and sport tournaments with both adults and children. Worked directly with each company's event planners to tailor a picnic experience to their specific requirements.

Worked with and cared for three llamas, and made them part of the educational experience-taking the llamas on pack hikes, demonstrating proper grooming, and educating the girls about the llamas' origins and domestic uses. Supervised girls ages seven to 14 while providing a quality residential camp experience. Taught campers safety and responsibility while working with horses in the equestrian program.