Karim M.

• Manage a high-performing team of 4 Application Specialists supporting enterprise platforms (Dynamics 365, Power BI, Atlassian), driving team development, workload prioritization, and continuous improvement. • Implemented standardized IT processes across onboarding/offboarding, change management (via Jira), SAP license tracking, and project intake—enhancing alignment, visibility, and cross-team efficiency. • Oversaw $160K+ annual application budget, optimizing vendor contracts, procurement, and resource allocation to reduce overhead by 10%. • Directed the end-to-end implementation and cloud migration of the Atlassian suite (Jira, JSM, Confluence), completing delivery 35% ahead of schedule while boosting user adoption. • Launched a Power Pages self-service portal integrated with Dynamics 365 Sales, streamlining customer support and improving user satisfaction. • Led the rollout of Power BI standards across departments, automating key reports and accelerating analytics access for Sales, Finance, and Operations. • Championed early adoption of Microsoft Fabric (in progress) to centralize data, eliminate silos, and enable self-serve analytics, targeting a 20% decrease in reporting delays. • Embedded ITIL-aligned processes within application support, achieving a 40% reduction in resolution times and stronger SLA compliance across teams.

• Spearheaded cross-departmental automation of item creation, cutting manual workload by 80% and enhancing data consistency. • Led documentation and stakeholder training for SAP B1 9.2 → 10.0 migration, ensuring 100% user adoption and zero operational disruptions. • Facilitated end-user workshops, developed training materials, and managed UAT cycles to ensure successful feature validation and knowledge transfer. • Acted as Product Owner in Agile sprints, achieving over 90% sprint goal completion across iterative releases. • Identified and prioritized process improvements contributing to a 25% uplift in operational efficiency as part of the digital transformation roadmap. • Oversaw internal tool deployments from scoping to rollout, delivering comprehensive user training and maintaining high stakeholder satisfaction. • Drove collaboration between business and MIS teams, ensuring timely delivery of change requests with a 90%+ approval rating. • Supported the launch of a new company and the successful deployment of SAP enhancements and Produmex WMS.

• Directed SAP MM module lifecycle strategy, aligning with procurement, engineering, and supply chain to drive efficiency, data governance, and process alignment. • Led cross-functional implementation of new SAP MM processes for item creation, setup, approval, and change management—ensuring 100% data accuracy before production. • Standardized SAP PP workflows across the Order-to-Cash lifecycle, improving approval control, traceability, and order visibility for business and production teams. • Oversaw master data remediation project correcting over 1.4 million fields—restoring system integrity and unlocking full MRP planning capabilities. • Championed integration of engineering documentation into SAP, cutting order creation time by 20% and ensuring production traceability. • Developed and rolled out 200+ SOPs to support onboarding, knowledge transfer, and operational consistency across SAP-supported teams.

• Delivered end-to-end functional expertise across six SAP modules, supporting operations from procurement to finance, impacting over 80 daily users. • Collaborated with IT architects to streamline SAP workflows, reducing process latency by 30% and enhancing integration between SD, WM, and PP modules. • Led UAT (User Acceptance Testing) for three cross-functional SAP enhancements, achieving 100% user sign-off and system stabilization post-deployment. • Managed data migration for enterprise projects, including mapping, cleansing, and reconciliation of legacy system data with zero data loss. • Developed custom Tableau dashboards and complex SQL queries, enabling department heads to act on real-time KPIs and inventory performance metrics. • Documented functional specifications, test cases, and process flows to support project transparency, knowledge transfer, and audit compliance. • Worked closely with end-users to gather requirements, deliver training, and provide ongoing functional support, ensuring high adoption rates.

• Led full-cycle production planning transformation, migrating from manual Excel tracking to automated SAP PP module scheduling, reducing planning time by 80% and errors by 90%. • Designed and deployed advanced Excel VBA macros, which saved 10+ hours/week in data entry and reporting before SAP integration. • Collaborated with cross-functional teams (engineering, logistics, sales) to align manufacturing capacity with demand forecasts, improving OTIF (on-time, in-full) performance by 50%. • Facilitated workshops and training for 50+ staff during SAP and HALO rollouts, accelerating adoption and increasing planning accuracy. • Introduced KPI dashboards for executive decision-making, leading to faster identification of bottlenecks and improved throughput.

Studying at Lund University as part of a student exchange. The modules studied at Lund University allowed me to improve my skills in the following fields : - Strategic Aspects of Organisational Performance - Strategic Leadership and Change Management - Content Management Systems - Human - Computer Interaction