karen shaw

A member of a team of professional Advisers, operating in a multi-campus university, based in Library and Student Services. For this role I managed the staff selection, recruitment, induction and professional development for a team of Academic Skills Advisers and Subject Librarians. In conjunction the wider Library and Student Service managers, I developed and deployed a multi-disciplinary Skills Development team. I planned and embedded academic, information literacy and employability skills across the curriculum, along with the delivery of study skills teaching and e-resource development. I was jointly responsible for the provision of the information, advice and guidance service to a diverse student body at undergraduate and postgraduate level. I successfully deployed staff to meet the University’s and Service’s Strategic objectives.

I was responsible for ensuring a systematic approach to the provision of international/EU student information, advice, guidance and support. The international student visa application process was under my remit which involved providing student visa and work permit immigration information and advice to prospective/current students. I worked in close collaboration with the Admissions and Marketing team in support of the international student application process, in particular by operating the international student tuition fee assessment process. I was an enthusiastic supporter of the University's internationalisation programme, delivering presentations workshops to university staff. I operated the university meet and greet service; induction and orientation; developed and delivered pre-arrival advice and guidance for students.

I manage and coordinate the Undergraduate Student Education Service team provision. I am committed to ensuring service excellence is delivered to students and staff. Responsible for a team of professional staff within the Business School, I manage staff delivery and resource deployment; overseeing undergraduate student admissions, student support, accreditation, quality assurance, timetabling and assessment. I foster strong and effective working relationships with colleagues within and across Faculties and central services.