Karen Marie J.

🌍 Export Customer Service Coordinator | Leading Import & Export Operations Across Ireland & EU I am an Export Customer Service Coordinator operating at a managerial level, overseeing logistics, customer service, and multimodal transport operations. I currently manage a team of 5 specialists working across Imports and Exports, ensuring smooth workflow, strong customer support, and efficient cargo movement. 📦 What I Do: • Lead and support a team of 5 in daily import/export operations • Oversee logistics activity for three major Irish ports: • Dublin • Waterford • Cork • Manage short-term and time-critical shipments with precision • Coordinate truck drivers to ensure on-time collections & deliveries • Work with European rail networks to align train schedules for EU shipments • Communicate with clients, carriers, port authorities & internal teams daily • Resolve complex logistics issues with a customer-first approach+ • Improve service quality, process efficiency, and shipment visibility 🚚 Areas of Expertise: • Export Customer Service • Import & Export Documentation • Team Leadership • Port Operations (Dublin / Waterford / Cork) • Multimodal Logistics (Truck • Rail • Short Sea) • EU Compliance & Shipment Coordination • Customer Communication & Issue Resolution • Time-Critical Logistics Management

As a Inside Sales Coordinator at Containerships, I oversee commercial support, guide sales processes, and ensure customers receive efficient, compliant, and tailored logistics solutions across Europe. I act as the link between customers, operations, and commercial teams so every inquiry, quotation, and booking aligns with our service capabilities and legal requirements. With strong knowledge of Irish transport documentation and customs procedures, I support customers through each step of the shipment lifecycle making complex processes simple, clear, and compliant. What I Lead & Manage: • Oversee Inside Sales and daily coordination • Mentor team members in pricing, communication, and planning • Provide accurate quotations across short-sea, ocean, and multimodal networks • Collaborate with operations, customer service, and key account teams • Ensure legal and customs compliance for Ireland-based shipments • Strengthen customer relationships and support account development • Review customer needs and offer optimized routes and schedules • Analyze market trends and support sales forecasts Irish Legal & Logistics Documentation I Work With: • B/L (Bill of Lading) – creation, corrections, validation • CMR – for road transport within Ireland and EU • Commercial Invoices & Packing Lists – customs validation • SAD – import/export declaration support • ENS – EU safety and security submissions • Export Declarations – codes, values, routing • Arrival/Departure Notices and port documentation • Customs queries and data checks with brokers and authorities Skills & Strengths: • Inside sales leadership • Pricing, quotations & tenders • Irish customs & trade documentation • Customer relationship management • Multimodal logistics (short-sea, road, rail) • Problem solving & operational alignment • Commercial communication • CRM & data accuracy

Operations and Customer Service role is a diverse and varied role, which involves the planning and execution of shipment orders from initial order placement through to the physical preparation of shipments prior to dispatch to the Airport through the highest level of customer service offerings and operational capabilities. Principal duties: To ensure that all duties are carried out in a correct, timely and cost effective manner. To make sure that the shipments are sent in the most reliable and efficient manner. To ensure that customers receive the maximum in customer service and quality. To ensure guidelines(ie Transport, Customs, Quality etc.) are adhered to in their daily duties. Key Responsibilities: Accept order via email and via system and provide a quote. Raise a job in Worldstar(in house software). Select appropriate routing for the shipment. Assign drivers to make collections/deliveries. Monitor all inbound and outbound jobs during transport. Prepare shipments for exports. Ensure correct packaging, labelling paperwork is in place. Customs clear electronically all shipments originating from and destined for countries outside of the EU. Ensure customer is continually being kept up to date on their shipments.

• Straightly reporting to the Key Account Manager; • Warehouse employee & temperature controlled dedicated van service coordinator; • Sales Promotional Material Management; • C.R.M. and Reporting. Customer Service tasks and responsibilities: • Liaising with Allergan Pharmaceutical Ireland’s Customer Service, by ensuring continuous logistic services support; • Maintaining a pro-active communication regarding all of the aspects of a customer’s order: shipping dates, order status, complaints and special requirements; • Coordinating warehouse operators for inbound/outbound/returns shipments; • Managing cold chain and ambient temperature pharma products; • Ensuring any issues are addressed timely and guidelines are followed at all time; • Routing the relevant aspects of any exception to the appropriate department, working closely with Operations, Finance, Transportation and Quality; • Warehouse operator’s coordinator for Cycle Counts. Couriers Management: • In charge for organizing three drivers of a dedicated temperature-controlled van service, concerning standard, priority, same-day and 3-hour shipments to Rome City Centre; • Dealing with express and regional couriers for special quotations and returns management. Sales Promotional Material – warehouse management: • Encoding of promotional materials; • Booking inbound deliveries; • Order entry management on AS400. Managing Cash on Delivery processes: • Supervising that payments are performed correctly; • Handling cash and cheque payments; • Liaising with both Allergan Pharmaceutical Ireland and UPS Healthcare’s Finance Departments. Quality Assurance Management Cooperation: • Putting in place new internal procedures and reviewing existing SOPs. Analytic and other tasks: • Preparing reports on delivered shipments – Daily, weekly and monthly reports; OTM, KPIs and preparation of dashboard data; • Actioning operational items downstream of Audits/MBRs/QBRs; • Attending customer meetings / con-calls.

• Commercial Office Coordinator; • Daily contact with international customers for sales management; • Processing of pre-order quotations and order entry management; • Warehouse and Couriers management for outbound deliveries; • Customer assistance.

• Sales management activities – daily contact with Italian and international customers; • Quotation requests processing; • Liaising with technical laboratory and purchase department for customized and non-customized orders; • Order entry and outbound shipments; • Customer assistance; • Trade show organization: regional and international.

• Customer reservation management; • Conferences and events organization; • Personnel coordination; • Invoicing management.

• Coordinating selected couriers for inbound products and outbound deliveries; • Coordinating warehouse operators; • Cycle Count activities; • Contacts with international suppliers.

• Contacts with European and Asian suppliers for purchasing and sampling; • Sampling orders management; • Administration support.

• Administration Office support; • Human Resources support; • Archive Office support;