karen rodrique

* Manager – Aug’06 – Oct’06 * Set up and open new store * Assist in daily store operations * Contributes to visual presentation directives within aggressive deadlines * Staff scheduling & emailing of payroll to head office * Banking * Reports * Training staff on new computer system, (P.O.S., word, excel) * Assists with achieving quarterly sales & wage objectives * Stocking, shipping and receiving * Recruiting, training, coaching * Able to resolve conflict (customer & employee)

* Quality Inspector (Cutting Department) Mar’05 – April’06 * Inspected automotive airbags for faults * Entered faults into computer & on paperwork * Train new inspectors * W.H.I.M.I.S.

* Manager Mar’96-Dec’96 * Responsible for all store operations * Staff scheduling, training * Payroll * Visual merchandising * Consignment sales – accept merchandise, arrange payments for sale of merchandise * Food ordering, prep & serving * Sales & stock * Banking * Customer service / resolve customer conflict

* Hire, train, scheduling and oversee staff in both housekeeping and front desk areas * Oversee staff accommodations rooms at different properties. * Book, organize and invoice group bookings * Set up new reservation system and train others on Web Rez Pro, RDP * Front desk tasks, opening, closing, check in/out, reservations, Banking – change/deposits * Set up Expedia and Booking.com interfacing to increase DPR, and invoicing * Retail – organize, sell and invoice suppliers – Rafting, Zip Line, Guided Fishing * Ordering, receiving, stocking supplies and retail stock

* Outreach * Lead generation * Book and confirm appointments * Give tours of the club * Sales of memberships, personal training, tanning and proshop * Achieve sales goals * Enter daily stats & sales into Care program * Accomplishments – Top 500’07, Top sales in my region for Feb’07, May’07 and July’07 * W.H.I.M.I.S. * First Aid & CPR certified

* Assistant Manager Nov’01-Mar’05 * Sales Associate Oct’99-Nov’01 * Assist in daily store operations * Contributes to visual presentation directives within aggressive deadlines * Fashion shows * Staff scheduling & emailing of payroll to head office * Banking * Reports * Training staff on new computer system, (P.O.S., word, excel) * Assists with achieving quarterly sales & wage objectives * Stocking, shipping and receiving * Recruiting, training, coaching * Able to resolve conflict (customer & employee) * Health and safety coordinator * Completed Successful Selling Skills Program April’00 * Received Cotton Ginny District Shrink Award for Fiscal 2003 & Fiscal 2004 * Received Cotton Ginny District Lowest Expense Award for Fiscal 2004 * D.C.C. Mall Advisory Board Member Apr’03-Mar’05 * D.C.C. Advertising & Promotions Focus Group Member Feb’04-Mar’05

* Wild Zone Supervisor Apr’97-Nov’97 * Office & Wild Zone Supervisor Oct’94-Mar’96 * Wild Zone Attendant Sept’94 * Order redemption stock * Monthly/weekly reports on various computer programs * Coordinated birthday bookings * Coordinated group bookings – set up event schedules, hotel rooms, coordinate staff, make arrangements for payments * Newspaper advertisements * Performed general office duties * Cash, various P.O.S. * Day care * Recruiting, training * Schedules (4 departments – up to 50 people) * Customer service and conflict resolution * Secretary for Health & Safety Board for hotel * Interviewing & Hiring Seminar * De-stressing Seminars * Emergency First Aid