Karen Paule

Manage and develop export accounts to drive revenue growth across international markets. Build and maintain strong relationships with overseas distributors, partners, and key accounts to support long-term business development. Identify new export opportunities and contribute to market expansion initiatives by monitoring industry trends and customer demand. Coordinate closely with logistics, production, and regulatory teams to ensure smooth order processing, timely shipments, and compliance with international trade requirements. Monitor export sales performance, prepare sales forecasts, and recommend strategies to achieve revenue targets and strengthen market presence. Oversee export documentation to ensure accuracy and compliance with global trade regulations. Address customer inquiries, resolve operational or product concerns, and maintain high levels of client satisfaction while ensuring efficient communication with international partners and internal teams.

Managed end-to-end export sales operations, including handling international customer inquiries, processing purchase orders, and monitoring order fulfillment to ensure timely delivery. Coordinated closely with production, warehouse teams, freight forwarders, and shipping lines to streamline export shipments and ensure goods were delivered to ports on schedule. Negotiated freight rates with logistics partners and monitored cargo movement through depots and shipping lines to ensure efficient delivery to global customers. Maintained strong relationships with local and international clients by providing order updates, addressing product inquiries, and resolving concerns promptly. Handled comprehensive export documentation including invoicing, export declarations, shipping instructions, ISF filings, USFDA Prior Notice, and organic certification requests while ensuring compliance with international trade regulations. Supported internal audits and maintained adherence to QMS, ISO standards, and other certification requirements. Also prepared cargo expense summaries, managed bank documentation and negotiations, and provided market and pricing updates to overseas clients to support sales growth.

Performed audit and verification of branch transactions including sales, inventory, and operational processes to ensure accuracy and compliance with company policies. Reviewed daily sales reports and validated financial records such as bank deposits, POS settlements, invoices, and receipts against reports generated from the LightSpeed system. Gathered and analyzed branch documents for financial review and prepared audited monthly sales reports for submission to the Finance Manager. Adjusted branch inventory records based on verified transactions and actual stock levels. Conducted monthly physical inventory counts of Apple products and semi-annual counts of third-party products, identifying discrepancies and reporting losses when necessary. Supported store operations by verifying stocks for newly opening branches. Monitored sales invoices, official receipts, and delivery receipts of branches, coordinating with authorized suppliers for document printing when needed. Prepared schedules for salary deductions related to branch shortages and losses, signed agency-based staff clearances, and supported other finance and audit activities to ensure smooth team operations.