Karen Jackson
Business Analyst and Project Support @ Canada Energy Regulator | Régie de l’énergie du Canada
About
Workforce Manager | HR and BA Certificates | Project Management With over 15 years of experience in the airline industry, I am a seasoned workforce manager with a passion for business analysis, project planning and relationship management. I have successfully led workforce teams and business initiatives that improved the efficiency, performance, and engagement of the workforce within unionized and non unionized work environments. I am a strong collaborator who enjoys sourcing, organizing and analyzing data so that fact-based decisions can be made in order to streamline and drive operational efficiencies. I am recognized for my professionalism, communication skills, attention to detail, commitment to complete and problem-solving abilities. I am eager to leverage my diverse skillsets in my next challenge, where I can contribute to the success and growth of an innovative and dynamic organization.
Canada
Langdon
Airlines/Aviation
Event Planning, Resume Review, Reference Checking, Schedule Planning, Union Agreements, Employee Relations, Schedules, Stakeholder Management, Learning Management, Onboarding, Non-disclosure Agreements, Customer Relations, Tenacious Work Ethic, Sensitive Information, Presentations, Oral Communication, OneNote, English, Communication, Benefits Administration
Experience
Business Analyst and Project Support
Canada Energy Regulator | Régie de l’énergie du Canada
Calgary, Alberta, Canada
Resource Planning Specialist
Executive Flight Centre
Greater Calgary Metropolitan Area
Operations Excellence Coordinator
Tricon Solutions
Benefits Administration and Project Management Support
Transdev
Greater Calgary Metropolitan Area
Contracted to support standing up a new benefits team in the role of Benefits Administration. After completion of that support role, managed the project of digitizing employee personnel records.
Workforce Management Specialist
ACTIVELY SEEKING MY NEXT CHALLENGE . . .
Greater Calgary Metropolitan Area
Scheduling Support Manager - WestJet Airlines (YYC)
WestJet
Calgary, Alberta, Canada
Project Business Analyst
WestJet
Calgary, Alberta, Canada
Senior Workforce Analyst
WestJet
Calgary, Canada Area
* Development of schedules Canada wide * Analytics and reporting on schedule KPI's * Data analysis and reporting * Business Intelligence data gathering and sourcing * Gather/manipulate/prepare historical data for integration/export/import in/out of systems * Labor analysis, workforce schedule forecast, budget preparation and monthly reporting * Technical and process training delivery (tactical and functional support for applications) * HR policy, payroll & position management * Relationship management * Efficiency improvements (automation, technology, continuous improvement initiatives) * Standard/Business process creation
Employee Relations Business Partner
WestJet
* Lead, mentored, developed a team of corporate employee representatives for 6 years * Supported employees & leadership with HR & corporate practices, policies & performance * Developed strategic and operational plans, budgets, forecasts as it relates to employee engagement * Delivery of employee information sessions (e.g. new hire orientations, town halls, focus groups, etc.) * Strong communication skills * Strong commitment to problem solving
Various Developmental Roles
WestJet
Calgary - WestJet Head Office
* Customer Service Support Representative * Groups and Specialty Sales Representative * Sr. Resource Analyst - Network Planning * Subject matter expert in regulatory requirements for Transport Canada * Research, data compilation and RFP development for vendor requests * Sr. Analyst – Network Planning * Origin/Destination research * Market capacity assessment and route performance reporting
Education
Mount Royal University
Human Resources Management and Services
Southern Alberta Institute of Technology (SAIT)
Project Management
Mount Royal University
Business Process Management
Karen Jackson's Contact Information
Phone
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