karen hanley

Perot Systems acquired by Dell, Inc. Provide senior-level project management support for complex strategic Harvard Pilgrim Healthcare corporate initiative to replace the integrated product development system for the account. Liasion to account senior management team to report status and issues. Responsible for overall project management and reporting of this multi-million dollar project. Direct internal team members and external business partners and vendors.

Provided project management support for high-priority Harvard Pilgrim Healthcare corporate initiative to design and implement a new business model that would support a national healthcare coverage offering to its customers.

Provided overall project management including scoping, planning and implementing major benefits application projects. Oversaw internal project team members including business analysts, web and database developers. Primary point of contact for client project teams. - Received “Best Customer Satisfaction” award for providing the best customer satisfaction across the company portfolio based on client feedback. - Responsible for managing major client whose population increased by acquisition by almost 40,000 employees in 3 years

Provided benefits consulting leadership for senior management and field HR representatives of 16 companies in newly created role. Analyzed, implemented and communicated consolidated benefits programs across all companies.

Provided key policy-making expertise, leadership and direction for Senior Management and to benefits department of newly formed Allied-Lyons Retailing USA (comprised of Dunkin’ Donuts and Baskin Robbins).