Karen Geraghty, MSHI, BSN, RN

• Resolved incidents reported by Epic Ambulatory Community Connect and Epic Healthy Planet customers via Service Now • Managed the review of all Epic Healthy Planet Quarterly Upgrade Notes • Completed all Healthy Planet build tasks related to quarterly upgrades • Ensured upgrade tasks were completed and participated in Epic Upgrade cut-over projects • Managed all change requests for Epic Healthy Planet customers

• Conducted gap analysis for current and future population health analytics tools and care management platforms to ensure product alignment with population health business strategy • Evaluated potential health IT products and gave recommendations to senior leadership to meet the organization’s business needs • Achieved $12/k per year savings by negotiating with parent company to utilize existing clinical data feeds • Managed electronic health record (EHR) subsidy program for clinically integrated network (CIN) providers by working with vendor sales teams, clinicians, IT, and finance • Developed extensive Smartsheet worksheets, reports and dashboards to manage program documentation and facilitate program reporting to leadership • Established data transfer feeds from multiple vendors into the analytics platform from payor sources, EHR clinical data, and other clinical sources • Validated data from clinical data feeds in the population health analytics tool, as well as the specifications for quality measures utilized by the analytics tool • Led physician workgroup for EHR optimization to ensure eCQMs were captured discretely • Developed SQL code to analyze large data sets to measure quality, efficiency, and patient outcomes • Collaborated with vendor to create customized assessments for care managers that included discrete data fields to capture the necessary information for operations

• Identified variances in standards of care and system problems using various platforms for data analysis • Contributed to process improvement efforts which resulted in decreased errors, fewer delays in care, reduced preventable complications, and reduced costs • Generated innovative processes that contributed to the development of new relationships necessary to support the accountable care organization • Executed reports using Optum One Population Health platform to provide necessary information for business decisions

• Led a team of 20-30 staff members and collaborated with multiple departments and teams to facilitate the flow of patients through the emergency department • Increased employee engagement through timely feedback and listening to employee input • Evaluated the annual performance of ED staff and provided day-to-day coaching • Improved customer satisfaction through prompt issue resolution • Achieved staff productivity levels as high as 140% by monitoring patient census and staffing patterns and making adjustments as needed