karen fowler

* Wrote, edited, and formatted procedural manuals in accordance with style sheets * Collaborated with other writers, graphics designers, trainers, and department supervisors * Reviewed customer-supplied materials to determine missing or incomplete deliverables * Researched MS Access database design for client project to develop documentation and data import strategy * Maintained workflow records and progress reports according to ISO standards

* Gathered requirements from prospective and existing clients * Analyzed user specifications and requirements to determine best solution * Monitored project status, reported and acted as liaison between multi-national sub-contractors, multi-national customers, and staff by email, instant messaging, and telephone * Adapted or maintained project schedule; identifying technical problems and slippages and proposed corrective actions * Tested software and reviewed designs to verify correct completion according to user requirements * Created and updated documentation, trained users and provided customer support * Worked with Windows Server and Linux; configured Drupal, osCommerce, and ZenCart among others

* Developed and programmed core business software for multi-site distribution company * Wrote documentation and trained users * Designed and programmed AIAG and ANSI X12 EDI translation software and integration into core system * Researched, recommended, and maintained document imaging system for image and COLD * Developed and maintained company internet (www.dewco.com) and intranet sites on limited budget * Led or participated in teams, i.e. catalog, Y2K, telephone switch, tool repair * Interviewed, trained, and supervised staff members