karen dang

* Yield Management Support & System Specialist July 2008 - Present * Support global system, by ensuring the application is working correctly, processing efficiently and forecasting correctly * Support global users with training, questions and any system issues that they may incur in an acceptable time and resolution * Work directly with Pros Consulting LLC on product enhancements, issues and functionality * Research yielding issues within the revenue management system and other corresponding systems * Test and release multiple updates and enhancements in a timely and seamless process * Collect and maintain blackout dates for U.S., Canada and Puerto Rico/Virgin Islands, and address any questions * Create and manage segmentation, demand forecasting and revenue management performance to senior management on a regular basis and upon request * Maintain global intranet site for users to access for various reports, training material and documentation * Continually work with multiple vendors on system enhancements, product issues, report tracking and payment

* Assist with drop-ship and in-house warranty requests and calculate labor rate change requests * Activate Sales and Parts codes for fleet accounts and develop and implement ISO 9000 flowchart and compliance for position * Respond to all customer requests, inquiries, and/or concerns in a timely manner

* Document customer comments and concerns. * Product specialist informed other specialists of current and upcoming vehicles. * Technical Service Bulletin and Recall Specialist advised co-workers of current and new concerns. * Apply communication and decision making skills to assist Chevrolet customers and ensure loyalty. * Team Building Committee member to promote quality service and to improve team relations. * National Highway and Traffic Safety Administration reviewer. * Center highlights coordinator to announce individual achievements in the company. * Motor home training coordinator

* Control the operations, daily deposits and management of the store operation. * Assist with the appearance of the entire store. * Evaluate and assist with peers and employees. * Prepare personnel and store for yearly inventory. * Work flexible hours, including overnight shifts to maximize store profit and organization. * Improve the store appearance with visual displays in every department. * Provide customer support to all departments.