Karen Alonzo

Professional and Part-time Learning - Durham College • Resolve customer inquiries by phone, email, and walk-ins regarding programs and courses offered, increasing the number of applications. • Initiate support tickets to my colleagues contributing to the resolution of issues related to Ontario Learn/DC Connect platform access for customers. • Manage customer requests about course outlines, programs of study, and dropping/transferring courses.

• Addressed and resolved post-order questions regarding shipping, billing, and delivery. • Provided guidance about the online ordering process through active listening and orientation for customers. • Communicated issues to the appropriate departments as necessary for a quick resolution.

• Created digital content for users based on attention and problem-solving for customers, resulting in a reduction of commonly asked questions. • Updated operational intel of the company, making it available for other areas such as sales, marketing, and finance. • Developed functional manuals and diagrams focused on logistics management, ATC, and couriers, resulting in the integration of corporative information.

In this program, you develop knowledge of business processes and management tools to develop demand forecasts; evaluate suppliers’ capabilities to ethically source purchased goods and services; use technology, including SAP® and Microsoft Excel/Project; and develop supply chain plans and schedules to efficiently produce goods or services that meet quality expectations and the needs of the global markets. You also learn industry-standard practices including Six Sigma, Total Quality Management, Just-in-Time, Lean Principles, and Project Management.

As a graduate in International Trading, you perform functions that will strengthen the integration and competitiveness of companies in the global environment, through the removal of trade barriers that allow an increase in the number of products and services benefiting from international trade.