Karen Garbellini Baminger

- Experience in client management in a SaaS environment, focused on implementation, support, and expansion of the use of the FastBuilt platform for construction and real estate development companies; - Management of client portfolio, monitoring of indicators, organization of schedules and follow-ups to ensure adoption, engagement, and reduction of rework; - Conducting end-to-end onboarding (kickoff, scope definition, schedule, and go-live), ensuring alignment between client expectations and company objectives; - Mapping of client processes, platform parameterization, and coordination of API integrations with ERPs, CRMs, and other systems; - Conducting training sessions, workshops, and strategic meetings, translating technical topics into clear language for different stakeholder profiles; - Consultative role in functional and technical support, identifying root causes of problems, validating scenarios, and directing corrections with internal teams and partners; - Translating client pain points into product insights and demands, collaborating on discovery, prioritization, and continuous improvement of the platform.

- Lead strategic initiatives for large clients, aligning deliveries with client expectations and corporate objectives; - Detailed planning, monitoring schedules and defining critical milestones to ensure project governance; - Identify and mitigate technical and operational risks throughout the project life cycle; - Implement customized solutions according to the scope, using the Wehandle implementation methodology and following the processes established by the area; - Coordinate technical, support and business teams in the different phases of the project, promoting synergy between the different profiles; - Direct communication with stakeholders at all hierarchical levels, maintaining transparency about risks, progress and adjustment needs; - Lead API integrations (Rainbow, Cial and SAP Coupa PG) on the Wehandle platform, ensuring architecture, testing and go-live; - Define the communication architecture between APIs, approval tests and go-live monitoring, resulting in reliable and real-time information exchange; Participation in the Provider Discovery Project (Wehandle): - Direct and close monitoring of the Discovery phase to define the scope and main functionalities of the “providers” module within the Wehandle platform; - Active contribution with expertise in UX Design: requirements gathering, creation of user flows, empathy maps and definition of keywords such as “autonomy”, “agility”, “compliance” and “automatic validation”; - During Discovery, collaborated in the validation of hypotheses about “provider pain points” and “friction points” in sending documents, ensuring that the interface met both the needs of providers and the requirements of borrowers; - Management of the development of a cloud platform with AI for early validation of provider documents, increasing adherence and compliance.

- Responsible for the onboarding process of new clients, conducting kickoff meetings, defining the scope, gathering requirements and the implementation project schedule; - Implementing and parameterizing software according to the project scope, with a high level of guidance and supervision, acting in accordance with the Wehandle implementation methodology and the processes established by the area; - Analyzing technical feasibility and creating demands for the development and data team; - Performing highly complex activities in Services, with a high level of supervision and remote guidance; - Actively contributing to achieving the team's results and goals, ensuring the effective execution of the designated activities, as well as compliance with the processes and procedures established by the area; - Performing integrated tests with a high level of complexity, ensuring effective software implementation. Identifying product errors and issuing documents related to the project execution stage, in order to collaborate with the delivery of the scope, respecting the Wehandle implementation methodology; - High-touch relationship with high-demand clients, including major players from various market segments, aligning expectations and conducting follow-up meetings; - Conducting training via B2B and B2C videoconferencing; - Responsible for a healthy handover to the Customer Success team, ensuring that all deliveries were made according to the project schedule.

- Coordinated the client onboarding process, from requesting materials to system configuration, identifying needs and priorities, and presenting possible solutions; - Customized the platform, including creating banners with the client's visual identity; - Provided client training on efficient platform use; - Implemented white-label benefits software, evaluating feasibility and developing new tools; - Conducted system testing to identify bugs and report them to the Tech team; - Conducted small test flows using the Postman platform to validate APIs and ensure the integrity of system integrations; - Monitored the status of implementation activities and provided customer support during and after the process, using omnichannel platforms (Octadesk and Zendesk), Gmail, Google Meet, and Teams; - Managed the client portfolio for maintenance, issuance, and tracking of billing through the Vindi platform; - Responsible for managing SMB clients as Key Accounts; - Development and implementation of database monitoring metrics using Data Studio; - Experience with Google Workspace tools: Sheets, Google Slides, and Forms.

- Coordenação da logística de campanhas infantis e para adultos, incluindo a separação, faturamento e envio aos parceiros; - Gerenciamento das devoluções de produtos de clientes Privalia por meio do uso do CRM; - Acompanhamento e relatórios detalhados das atividades para garantir o cumprimento dos prazos e metas estabelecidos; - Suporte aos parceiros de e-commerce, especialmente no cadastro de pedidos utilizando os sistemas de Shuttle/Crossdoking.

- Análise de concorrência: Monitoramento das ações e estratégias da concorrência, identificando oportunidades e ameaças para o negócio; - Análise de tendências e pesquisa de mercado: Acompanhamento das tendências do mercado infantil e pesquisa de mercado para identificar novas oportunidades de negócio; - Elaboração de relatórios gerenciais: Criação de relatórios com informações relevantes para a tomada de decisões estratégicas da empresa; - Desenvolvimento de parcerias estratégicas: Identificação e negociação de parcerias estratégicas com outras empresas, visando ampliar a visibilidade e alcance do site Portal Infantil; - Gestão de estoque: Responsável pelo controle e organização do estoque, garantindo a disponibilidade de produtos para atender à demanda dos clientes; - Estruturação de processos: Desenvolvimento e implementação de processos eficientes para otimizar a operação do site Portal Infantil.(ERP Bling); - Excelência em atendimento ao cliente: Foco na satisfação do cliente, buscando sempre oferecer um atendimento eficiente e de qualidade.

- Experiência em lidar com clientes e resolver suas dúvidas e problemas relacionados a uma loja de E-commerce, fornecendo um atendimento de excelência; - Habilidades em lidar com solicitações de cancelamento de pedidos, ajudando os clientes a obterem o reembolso e garantindo a satisfação do cliente durante todo o processo; - Conhecimento em lidar com questões relacionadas à logística de uma loja de E-commerce, como problemas relacionados com transportadoras, entre acompanhamento dos pedidos em casos de atrasos na entrega, extravios ou danos aos produtos, rastreamento e comunicação eficiente com transportadoras para garantir uma entrega rápida e eficiente; - Experiência em processar reembolsos e estornos de forma rápida e eficiente, seguindo as políticas da loja e proporcionando uma experiência positiva ao cliente mesmo em situações de devolução; - Capacidade de lidar com solicitações de troca ou devolução de produtos, fornecendo instruções claras aos clientes sobre o processo necessário para efetuar a troca ou devolução e garantindo a satisfação do cliente; - Amplo conhecimento sobre as operações de uma loja de E-commerce, incluindo processos de gestão de pedidos, controle de estoque, marketing digital, suporte ao cliente e atendimento pós-venda.

Atendimento ao cliente: Experiência na função de atendente no e-commerce da Posthaus, lidando com atendimento por telefone, chat online, Whatsapp e e-mails; - Gestão de pedidos no CRM próprio da Posthaus; - Responsável por lidar com cancelamentos, acompanhar o posicionamento dos pedidos, processar reembolsos e estornos, além de resolver questões relacionadas às transportadoras; - Conhecimento em E-commerce: Possuo amplo conhecimento sobre as operações de uma loja virtual, incluindo processos de vendas, logística e atendimento ao cliente.

Iniciei como Balconista, em seguida fui para Operadora Caixa, com uma futura proposta para exercer como Auxiliar Administrativo. Me desliguei da empresa, por ter a oportunidade de me mudar para outro Estado

Exercia as funções de: Folha de Pgnto Admissao Recisão de Trabalho E por alguns desvios de função, decidi me desligar da empresa

Exerci a função de recepcionista na parte de escritório, na construção de uma Usina Hidroelétrica, atendendo ao Diretores, Engenheiros, Arquitetos e ao Financeiro. Devido a paralisação da obra, houve corte de custo, com 80% dos funcionários, onde houve meu desligamento.

Complete training in UX/UI designer. UX design: - Design Thinking: Market research, with survey and analysis of personas, journey optimization, usability testing and review. UI design: Navigable wireframe, High fidelity prototype, Layout creation, Design System, Graphic and emotional design, visual ID and microinteractions, responsive design. It also includes an introduction to AI applied to writing, data analysis, programming, design, architecture and fashion.

Specialized course in digital strategies, using social networks, email marketing, SEO and content marketing to attract and engage audiences, generate leads and increase sales. Focusing on data analysis, campaign optimization and adaptation to market changes, it develops skills such as: Analytics analysis and campaign optimization; Strategic planning for the digital environment; Creation of content optimized for SEO; Use of emerging technologies in marketing. Covers essential strategies: Inbound Marketing: personalized journeys for conversion; Content Marketing: relevant planning and creation; Paid advertising (PPC): digital strategies; E-mail Marketing: automated campaigns; Remarketing: recovering leads with strategic ads.

Curso sequencial de fotografia profissional para iniciantes. Com ênfases em ângulos de fotos, simetrias, iluminação e edição de Photoshop Lightroom e Adobe CS