Karan Bakshi
Senior Manager Applicantions Admin @ Publicis Re:Sources
India
West Delhi
Information Technology & Services
Customer Service Management, Quality Management, Client Services, Strategic Thinking, Business Process Improvement, Client Relations, Strategic Leadership, Interpersonal Skills, Customer Satisfaction, Transition Management, CRM, Operations Management, Outsourcing, Vendor Management, BPO, Program Management, Service Delivery, Resource Management, Recruitments, Team Management
Experience
Senior Manager Applicantions Admin
Publicis Re:Sources
Gurugram, Haryana, India
Salesforce Clients and Brands, Business Operations
Senior Manager Business Operations
Publicis Sapient
Gurgaon, India
Manager - Business Operations
Sapient
Gurgaon, India
Senior Associate - Business Operations
Sapient
Senior Associate - Program Management
Sapient
Supervisor - Quality
Convergys
Process Associate
GECIS
Worked with GE Capital International Services as a Process Associate with their U.S based Collections department under the “Vendor Finance Services” vertical. Was responsible for 3 due accounts. Have sound knowledge of the Private label credit cards. Successfully launched the program and overcome the challenges of initial stage business. Have knowledge on outbound Dialer (Melita and Davox) operations. Appreciated & awarded by Ex-CEO of GECIS now GENPACT (Mr.Tygarajan) for providing a cost-effective solution for the program. Was chosen as SME (Subject Matter Expert) for outstanding performance in collections process. Assisted to bring the new hires come up the learning curve in 5 weeks of consistent - focused Monitoring, Coaching & Feedback. Have undergone the “DMAIC” Six-sigma training.
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
Operations Management
Kendriya Vidyalaya
Commerce
Karan Bakshi's Contact Information
Phone
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