karan Moraina

Founder & CEO | Outsourcing & Offshoring Consultant | Ex-Amazon Operations Leader I’m a passionate, results-driven entrepreneur and the Founder & CEO of Visionary Solutions, a consulting firm dedicated to helping businesses build efficient, scalable outsourcing and offshoring strategies. We specialize in empowering startups, SMEs, and enterprises to optimize operations, reduce costs, and leverage global talent to fuel long-term, sustainable growth. Key Responsibilities at Visionary Solutions: Crafting Tailored Outsourcing & Offshoring Strategies: I collaborate closely with clients to develop customized strategies that meet their unique operational needs, enabling them to scale efficiently and cost-effectively. Building and Managing Remote & Offshore Teams: I help businesses set up high-performing remote teams and offshore operations, ensuring seamless integration and ongoing productivity while maintaining quality standards. Optimizing Operational Workflows: I analyze current operational workflows, identify inefficiencies, and implement improvements that enhance productivity, reduce costs, and streamline day-to-day operations. Cost Reduction and Business Scalability: I guide businesses in identifying areas of operational waste, applying cost-saving measures, and creating scalable models that support sustainable growth. My experience at Amazon shaped my understanding of operational excellence and the importance of scalable systems in a global marketplace. Now, at Visionary Solutions, I apply these insights to help startups and businesses of all sizes optimize their operations, build global teams, and execute smart outsourcing strategies to support their growth and success. If you’re a startup looking to streamline your operations, build remote teams, or explore effective outsourcing strategies, I’d love to connect and help you scale your business with efficiency and impact.

Team Manager | Amazon Operations As a BPO Team Manager at Amazon, I manage a team of over 20 agents, overseeing day-to-day operations within our business process outsourcing (BPO) environment. My primary responsibility is to ensure that operational targets and customer service excellence are consistently met, while fostering a high-performance team culture. I lead and coach my team to deliver on Amazon's rigorous standards of quality, speed, and customer satisfaction. I focus on driving performance, resolving escalated issues, optimizing workflows, and continuously improving the customer experience through effective team leadership and operational strategies. Key Responsibilities: Lead and manage teams, ensuring they meet or exceed key performance metrics such as first-call resolution, customer satisfaction (CSAT), average handle time (AHT), and productivity. Monitor and assess team performance on a daily, weekly, and monthly basis, providing real-time feedback, coaching, and support. Drive process improvements by identifying areas of inefficiency, implementing new strategies, and maintaining high standards of quality and operational excellence. Ensure agents are properly trained, motivated, and engaged, helping them reach their full potential and fostering a positive team environment. Key Achievements: Spearheaded a training program that resulted in improved agent performance and increase in productivity. Managed team performance to exceed KPI targets for e.g., resolution rate, SLAs, or quality assurance metrics', contributing to overall operational success. My experience at Amazon has allowed me to sharpen my skills in team leadership, customer service excellence, and process optimization. Through data-driven decision-making and a focus on continuous improvement, I’m committed to driving operational efficiency and delivering outstanding results for Amazon and our customers.