Kapil Bhandari

What I'll Be Leading: 1. Driving End-to-End Supply Chain Profitability and Operational Excellence 2. Partnering with Business Teams to Deliver Sustainable Growth and Strategic Outcomes 3. Leading Cross-Functional Projects Across Supply Chain and Commercial Operations 4. Driving Flash Sales Strategy and Brand Growth Performance 5. Strengthening Warehouse Governance, Efficiency, and Performance Management

Key Responsibilities: - Lead the Daraz Supply Chain team in Nepal, motivating and guiding them toward growth and excellence. - Drive a sustainability-focused, profit-driven growth strategy across categories. - Manage the end-to-end supply chain, including stock planning, inventory control, Pricing and logistics optimization. - Oversee merchandise assortment to align with market trends and customer demand. - Develop marketing and pricing strategies to maximize sales and profitability. - Develop month-on-month strategies to achieve supply chain business targets.

Key Responsibilities: 1. Strategically drive e-commerce growth with all the FMCG Brands and Manufacturers. 2. Ensure smooth supply chain operations and monthly stock forecasting. 3. Develop logistics, fulfillment, and supply chain SOPs for Aggregators. 4. Lead digital marketing efforts aligned with brands and the performance marketing team. 5. Collaborate with internal and regional stakeholders to strengthen relationships. 6. Stay updated on pricing, logistics, key players, and trending products for a diverse product offering on Daraz.

Key Responsibilities: 1. Develop and implement comprehensive operational strategy for Daraz Mart Nepal. 2. Build strong business relationships with FMCG brands like Coca-Cola, Dabur, Himalaya, Unilever, Colgate, P&G, Marico, and others. 3. Lead customer relationship management initiatives. 4. Oversee end-to-end user interface and user experience. 5. Drive assortment expansion and supply chain strategy. 6. Plan and optimize shipping fee mechanics and customer satisfaction initiatives. 7. Mart's Onsite management and monitoring to ensure 100% execution against planned.

Daraz Mart is a FMCG Sales Channel operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar. And, I got the opportunity to lead the Daraz Mart channel for Nepal. Daraz Mart is an exclusive online store, where customers shop for their monthly grocery restocks. Mart has a tailored & proven business strategy, inspired by Singapore's Redmart. Key Responsibilities: Comprehensive operational strategy and execution for Daraz Mart Nepal in collaboration with the regional team.

Promotion on IR The Issue Resolution (IR) team, under the Customer Care Office (CCO), is responsible for actively looking to handle customer complaints received from a wide variety of channels and providing proper resolution with an adequate focus on maintaining Customer Experience. Key Responsibilities and Duties: 1. Ensured that all the requests, queries, and a complaint of the customer are responded to in a timely and professional manner. 2. Work with various internal departments (Fulfilment, After Sales, Logistics, Finance, Marketplace, Commercial & Marketing) to define clear SOP to resolve cases in a timely manner. 3. Conduct root cause analysis on complaints to identify the underlying issues. 4. Taking ownership of customers’ issues and providing correct & timely resolution of the same. 5. Provide regular feedback to concerns within the organization at regular intervals. 6. Evaluate and obtain complete information to deal with service inquiries and products.

Key Responsibilities: 1. Respond promptly to customer inquiries through various communication channels. 2. Resolve customer complaints by identifying issues and offering effective solutions. 3. Maintain a positive and empathetic attitude while interacting with customers. 4. Keep accurate records of customer interactions and feedback. 5. Collaborate with internal teams to ensure customer satisfaction and improve service quality.