Kaori A.

Responsibilities & Achievements • Provide seamless executive support to the Head of Japan and Director team, ensuring smooth leadership operations during busy periods and organizational changes. • Manage complex executive calendars, prioritize competing demands, and coordinate meetings across multiple time zones. • Plan and execute internal events and leadership meetings, delivering high-quality logistics and stakeholder care. • Represent Japan with exceptional hospitality during global visits, strengthening cross‑regional collaboration. • Arrange business dinners, client entertainment, and end‑to‑end visit logistics for international guests. • Support expatriate executives with onboarding, daily operations, and cross-cultural coordination. • Process expense reports and ensure compliance with internal policies. • Coordinate domestic and international business travel, including visas, itineraries, and vendor communication. • Partner with cross-functional teams to maintain operational stability and improve administrative processes. • Supported a smooth leadership transition during a CEO change, managing sensitive communications, onboarding preparation, and rapid shifts in priorities while maintaining operational continuity.

Responsibilities • Served as the primary Executive Assistant to a foreign executive who concurrently led two companies, managing dual sets of priorities, stakeholders, and operational needs. • Coordinated meetings, leadership reviews, and events across both organizations, ensuring alignment and smooth execution under fast‑changing conditions. • Managed two complex calendars with frequent last‑minute changes, balancing competing demands with precision and discretion. • Acted as the central liaison between the executive, cross‑functional teams, and global stakeholders across both entities. • Handled confidential matters, urgent requests, and sensitive issues with sound judgment and high responsiveness. • Provided end‑to‑end support for travel, client engagements, and executive operations across both companies.

Responsibilities • Provided comprehensive executive support to the President, including complex scheduling, communication management, and private matters. • Led a team of four executive assistants, driving workflow improvements, establishing regular problem‑solving meetings, and strengthening team collaboration. • Facilitated Board and executive meetings, including agenda preparation, meeting moderation, and minute‑taking. • Coordinated with internal and external legal teams on press releases, contracts, and corporate legal matters. • Served as the primary liaison to external legal advisors, managing communication, gift arrangements, and consultations. • Supported corporate initiatives across M&A projects, new business launches, large‑scale advertising campaigns, and event sponsorships. • Managed media coordination and cross‑functional communication to support executive decision‑making. • Handled urgent matters in hybrid/remote environments with flexibility and sound judgment. Key Achievements (Reconstructed Version) • Improved team culture by establishing regular problem‑solving meetings, enhancing collaboration and operational efficiency within the assistant team. • Negotiated directly with luxury hotels to secure exclusive arrangements for the President, elevating executive hospitality standards. • Collaborated with labor attorneys to refine employment regulations and supported HR operations, including contract preparation and policy implementation. • Resolved a social‑media‑related legal dispute by coordinating with external counsel, minimizing corporate risk. • Supported a cryptocurrency‑related M&A project through document coordination, legal liaison, and internal alignment, ensuring smooth project execution. • Contributed to cost optimization by reviewing and negotiating terms for major advertising contracts.

Responsibilities • Assisted Clinic Director with daily tasks, errands, and English‑language support. • Created English manuals during clinic launch and handled English‑speaking patient interactions. • Managed appointment scheduling and clinic documentation. • Coordinated patient follow‑ups and acted as liaison between concierge staff and medical teams. • Prepared clinic supplies and supported remote work when needed. Key Achievements • Prompted creation of proper employment contracts. • Facilitated communication between physicians and concierge staff. • Produced schedules and documents for staff with limited PC skills. • Coordinated procurement of clinic products with vendors. • Designed patient hospitality offerings and created English service guidelines.

Responsibilities • Handled front‑desk customer service and guest reception. • Managed reservation scheduling and guest inquiries. • Assisted wedding planners with client coordination and event preparation. • Created English menus and provided English‑language customer support. • Supported wine maker dinners, including menu creation and communication with international guests. --- Key Achievements • Closed wedding contracts valued at ¥6M and ¥5M. • Contributed to the creation and publication of wedding brochures featured in Zexy. • Managed English communication and menu development for international wine makers during special events.

Responsibilities • Provided customer service via phone, email, and front‑desk reception in English. • Assisted the F&B team with meal coordination and guest arrangements. • Managed room decorations and handled inventory control for supplies. • Oversaw kids’ camp registrations, cancellations, scheduling, and billing. • Served as chaperone and class lead, coordinating with parents and ensuring safe program operations. • Managed event reservations, attendance, billing, and on‑site reception. • Coordinated with various instructors and processed payments. • Maintained seasonal class schedules and back‑end system updates. --- Key Achievements • Developed business‑level English communication skills despite only 10 months of study abroad experience. • Safely led nearly 40 children on off‑site excursions, coordinating with bus companies and team leaders. • Acted as substitute coordinator for birthday parties, managing communication between clients and internal teams. • Contributed to the department being awarded #1 in customer satisfaction within the club in 2016.