Kanika Rana

• Oversee full-spectrum HR operations and policy compliance • Partner with leadership on manpower planning and hiring strategy • Manage employee relations, resolve escalations and drive culture • Lead performance cycles: goals, reviews, corrective actions • Strengthen retention through proactive engagement initiatives • Implement HR policies, onboarding and documentation systems • Align HR processes with Ops, Dispatch and Compliance teams

• Managed end-to-end HR operations including hiring, onboarding, policy implementation and compliance • Partnered with leadership to plan manpower needs and streamline recruitment processes for US logistics roles • Handled employee relations, resolved escalations and supported conflict management • Led performance cycles, feedback discussions and corrective action plans • Improved retention and engagement through structured communication and employee support initiatives • Ensured smooth coordination between HR, Operations and Dispatch teams to meet business requirements

• Supported end-to-end HR operations for IT consulting teams across multiple verticals • Managed recruitment workflows, screening, coordination and onboarding for tech and functional roles • Handled employee relations, addressing concerns and ensuring policy compliance • Assisted in performance review cycles, goal tracking and documentation • Improved engagement through structured communication and employee support initiatives • Collaborated with project managers and leadership to align HR processes with business needs

• Supported people-related processes and employee coordination for airport operations teams • Assisted with documentation, onboarding support and workforce scheduling activities • Handled employee queries, shift coordination and day-to-day operational communication • Collaborated with supervisors to maintain discipline, attendance tracking and policy adherence • Gained strong exposure to conflict handling, high-pressure decision-making and customer interaction

• Managed passenger handling, escalations and service recovery in high-pressure airport operations • Coordinated with security, operations and ground staff to ensure smooth workflow • Resolved customer conflicts professionally, maintaining service quality and compliance • Supported documentation, check-in procedures and operational communication • Built strong skills in people management, crisis handling and cross-functional coordination