Kamlesh Luchman

Assistant Manager - Information Technology (Pre-Opening Property Lead) @ Red Sea Global Hospitality

About

Career Highlights & Success Stories Shebara Resort – Ultra Luxury Property IT Leader reporting to Director Of Finance • Leading IT operations for a 73-key ultra-luxury resort property, ensuring seamless technology infrastructure supporting guest experiences and operations. • Successfully supported large-scale property buyout operations and high-profile events, including conference and infrastructure readiness for international leadership and Prime Minister delegations. Digital Innovation & Automation • Designed an Uber-style Buggy Transport Application to optimize internal transport logistics and guest mobility across the resort. • Developed automation solutions to streamline operational workflows and improve service efficiency across departments. Enterprise Systems & Microsoft Solutions • Built SharePoint-based enterprise workflows and operational portals supporting internal processes and approvals. • Developed a custom Employee Booking System integrated with Microsoft technologies to automate staff accommodation requests and approvals. • Implemented Power Automate workflows and Microsoft 365 collaboration tools to enhance internal operational efficiency. • Created global and property SOPs. IT Governance & Security • Developed Global IT Standard Operating Procedures (SOPs) to establish consistent technology governance across the brand. • Implemented Microsoft Intune device management policies and endpoint security frameworks for managed IT assets. • Conducted security reviews, technology audits, and strategic IT improvement initiatives.

Country

Saudi Arabia

City

Tabuk

Industry

Hospitality

Skill

Team Leadership, Financial Analysis, Network Security, Information Security, Physical Security, Security Management, Information Security Management, Financial Audits, External Audits, Product Development, Problem Solving, Scripting, Active Directory, Intune, Java, Dhcp, System Deployment, Microsoft Deployment Toolkit (MDT), Deployment bulk, Cloud Computing

Experience

Assistant Manager - Information Technology (Pre-Opening Property Lead)

Red Sea Global Hospitality

2024-9 - Present · 2 yrs 1 mo

Saudi Arabia

• Lead end-to-end IT operations for a 73-key ultra-luxury resort, overseeing all hospitality technology systems and digital guest services with reporting line to the Director Of Finance. • Strong technical knowledge & hands on with systems - building workflows/integrations/application. • Manage and support critical hospitality platforms including PMS (OPERA), POS (Oracle MICROS Simphony), IPTV, HSIA, VoIP, BMS, CCTV, and enterprise network infrastructure. • Spearhead the full IT project lifecycle, including budgeting, procurement, vendor negotiations, implementation, testing, and go-live support. • Lead and manage the property IT team, ensuring operational excellence and providing technical guidance for day-to-day IT operations. • Deliver pre-opening IT training for operational teams, enabling departments to effectively use hospitality systems and digital tools. • Manage vendor relationships, RFP processes, SLA reviews, and technology contract negotiations. • Lead cybersecurity initiatives, endpoint management (Microsoft Intune), security assessments, and infrastructure optimization. • Act as the primary liaison between resort operations, corporate IT leadership, and external technology partners.