Kamel Ragab

Store Manager @ Tim Hortons

About

As Store Manager at Tim Hortons, I have over five years of experience managing daily store operations with a focus on delivering exceptional customer service and operational efficiency. My role includes leading and training teams, implementing strategies to achieve performance targets, and maintaining high service standards. With more than a decade of retail management experience across multiple brands, I have developed strong expertise in business planning, business development, and data analytics. At Tim Hortons, I have supported the successful opening of multiple locations and contributed to record-breaking sales. My commitment is to drive operational excellence, foster team success, and enhance customer engagement.

Country

Saudi Arabia

City

Khamīs Mushayţ

Industry

Food & Beverages

Skill

Business Planning, Business Development, Data Analytics, Customer Data, Financial Data, Analysis Reports, Customer Satisfaction, Restaurant Management, Team Leadership, Cost Control, Food Safety, Food & Beverage, Customer Service, Management, Sales Management, Analytical Skills, Retail, Sales Operations, Business, Planning

Experience

Store Manager

Tim Hortons

2021-6 - Present · 5 yrs 4 mos

Saudi Arabia

Oversee daily store operations ensuring high standards in customer service and operational efficiency. Lead, train, and motivate teams to achieve performance targets and maintain service quality. Achievements: 1- openings stores : Mujan park ( Dec 2021) Lavanda park ( June 2024) Sales 2- Highest sales record: Mujan park 17600 SR lavanda park 14030 SR 3- Second highest record Alghobem 21650 Khamis avenue 26340 4- Audit Gold standard : Babylon jeddah Alghonem Mujan park Lavanda park

Store Manager

LAPATE Bakery, KSA

2020-12 - 2021-6 · 7 mos

Managed bakery operations, including inventory control, staffing, and customer service initiatives. Developed business strategies to increase profitability and customer engagement.

Store Manager

COOCKDOOR, Egypt

2019 - 2020 · 1 yr

Directed store operations with a focus on maximizing sales and enhancing customer satisfaction. Coordinated team activities and maintained high operational standards.

Store Manager

KFC, Americana, KSA

2015 - 2019 · 4 yrs

Led a high-volume store operation within a competitive market environment. Implemented process improvements that boosted efficiency and reduced operational costs.

Assistant Manager

KFC, Americana, KSA

2013 - 2015 · 2 yrs

Assisted in managing daily operations and supervising staff. Contributed to the execution of business plans and quality control measures.

Supervisor

KFC, Americana, KSA

2012 - 2013 · 1 yr

Monitored daily service quality and team performance in a fast-paced environment. Ensured compliance with company policies and customer service standards.

Store Manager

Americana Foods

2012 - 2019 · 7 yrs

Riyadh, Saudi Arabia

Customer Service Representative

Etisalat, Egypt

2012 - 2013 · 1 yr

Delivered high-quality customer support in a dynamic telecommunications setting. Resolved client inquiries and contributed to improved customer retention.