Kamal Kaur

Own a $2M+ concurrent delivery portfolio of 8 enterprise programs across energy, manufacturing, and logistics; accountable for governance, client relationships, financial control, and account growth. ▸ Recovered a fully escalated enterprise program inherited with no governance structure: stabilized delivery within 2 weeks, drove Azure DevOps migration across two data-model workstreams, established daily standups, and eliminated escalations. Client CTO personally recognized the turnaround; client formally requested allocation increase from 50% to 100%. ▸ Turned around a manufacturing application 2+ years delayed with no frozen scope: defined and froze a 140-issue baseline with the client, cleared all 140 issues, and drove the decision to refactor rather than patch, resolving long-standing tech debt. Transitioned the program to a recurring support contract. ▸ Delivered a $359K USD fixed-price program (13-person team) across all 6 milestones on schedule and within budget, owning SOW through production deployment and support transition. Protected program margin by converting out-of-scope work into a formal change request instead of absorbing it. ▸ Leading a $386K fixed-price mobile modernization engagement (12-person distributed team) as a strategic growth account: ran full discovery, built the execution plan, and delivered Sprint 1 with the majority of go-live items complete and all indicators green. ▸ Improved delivery predictability by 30% through disciplined RAID governance and proactive risk mitigation; improved forecasting accuracy by 21% via a consolidated executive reporting dashboard. ▸ Established governance frameworks, RAID structures, and reporting cadences from scratch across new and inherited engagements; mentored junior PMs on delivery methodology and client engagement standards.

Directed delivery across a portfolio of complex digital programs for enterprise and regulated-sector clients; accountable for multi-year roadmaps, program P&L, escalation, and growth strategy. ▸ Managed 5+ concurrent programs totalling $4M+ in contracted scope; generated $1.5M in expansion revenue through strategic delivery and proactive identification of growth opportunities. ▸ Delivered a $450K program for a government-regulated gaming authority (AGCO) on time and within scope, navigating compliance requirements, regulated approval cycles, and multi-stakeholder sign-off. ▸ Led a $1M+ UNICEF multi-site, multi-country web platform spanning multiple geographies; coordinated distributed teams across time zones and maintained executive alignment across a complex global stakeholder structure. ▸ Reduced delivery cycle time by 65% through Agile transformation, selecting methodology (Scrum, SAFe, Kanban, hybrid) based on client maturity and program complexity; built SOPs and governance standards adopted org-wide. ▸ Served as senior delivery escalation point across all active accounts, managing scope, budget risk, and change control while preserving executive relationships; supported pre-sales through RFP responses and estimates. ▸ Client portfolio included Council on Foreign Relations (Drupal CMS, 100K+ users), Sport Clips ($1.6M web and mobile booking platform), Crain Media (AI-enhanced CMS), Stanley Black and Decker/DeWalt, and TraceLink (global CMS migration, zero business disruption).

▸ Increased on-time delivery rates by 20% across complex multi-stream software programs through rigorous dependency mapping and proactive risk management. ▸ Delivered multilingual, WCAG-compliant platforms serving 100K+ active users within schedule, compliance, and budget targets. ▸ Designed Jira dashboards and RAID logs to surface risks early across concurrent high-stakes programs; facilitated structured UAT sessions and milestone demos to C-level stakeholders, accelerating acceptance cycles. ▸ Partnered with product owners to define delivery backlogs, prioritize epics, and translate business objectives into phased execution plans across globally distributed teams.

▸ Partnered with product leadership to define strategy, prioritize epics, and translate business objectives into structured delivery backlogs. ▸ Led sprint reviews and product demos directly to C-level stakeholders, accelerating feature approval and maintaining strategic alignment. ▸ Coordinated resourcing and prioritization across multiple global technology teams under competing organizational demands.

▸ Built responsive web applications and Drupal-based platforms; contributed to design and code reviews, UAT, and deployment. Foundation for later technical program leadership and DrupalCon speaking selection.