Kamalakannan P

Operations Team Lead @ Firstsource

About

Dynamic Operations Team Leader with 10+ years of experience in team management and publishing operations. I specialize in delivering high-quality, cross-platform eBook formatting solutions for authors and publishers, ensuring accuracy, consistency, and on-time delivery.Skilled in EPUB (reflowable & fixed layout), Kindle/MOBI, Redline formatting, Cengage Author Manuscripts (Levels 1 & 2 – Word), Order fulfillment/ATN, and Microsoft Word & Excel. I have hands-on experience managing end-to-end workflows, including EPUB, XML, and RTF conversions.I have successfully led a team of 15, building a collaborative and performance-driven culture while consistently meeting SLAs and improving team retention. My approach focuses on process optimization, problem-solving, and maintaining high-quality standards.What I'm looking for:• Team Leader opportunities in the BPO / publishing domain• Freelance ePub projects (reflowable & fixed layout)• Freelance Redline projectsLet’s connect if you’re looking for someone who combines technical expertise with strong team leadership.

Country

India

City

Greater Chennai Area

Industry

Information Technology & Services

Skill

Root Cause Analysis (RCA), XML, ePub, Quality Assurance (QA), KPI Management, Project Management, People Management, Team Management, Problem Solving, Analytical Skills, Decision-Making, Root Cause Problem Solving, Time Management, Yellow Belt, Communication, Planning

Experience

Operations Team Lead

Firstsource

2015-7 - Present · 11 yrs 3 mos

Chennai, Tamil Nadu, India

• Managed a team and owned the end-to-end production workflow for digital publications. • Focused on driving process improvements and adopting new technologies to ensure timely delivery and high-quality, accessible content. • Consistently met or surpassed SLA targets by executing tasks promptly and accurately. • Managed forecasting, production planning, staffing rosters, shrinkage, attrition, billing reports, invoices, team attendance, and associate scorecards to ensure efficient operations and accurate reporting.