Kalyan Chakravarthy

Tripeur is the next generation Corporate Travel Management platform that uses advanced Artificial Intelligence and Machine Learning algorithms to drive efficiency, ease of use, personalisation and transparency for business travel by employees and executives alike. - I am responsible to steer and provide Travel Management Consultancy to our clients , introduce and deploy our products to take care of traveller’s efficiently and effectively partner with Corporate Heads to drive Change Management and influence traveller behaviour - Build a high performing and engaged team in Customer Service Vertical - Defined its KPI’s, goals, incentives, and align to company’s business strategy - Spearheaded more than 20 + feature releases and custom solutions which contributed in reducing operational cost and increase overall productivity - Key responsibilities include strategic engagement with Corporate Heads, help them optimize their Travel program, Managing Budgets, introducing new avenues of savings and managing complete travel spend through flexible solutions suitable per corporate needs - Manage P&L for online business – responsible for Top-line, GM and PBT achievement - Achieved "Operational Breakeven" in the toughest of situations post Pandemic (2020- 21)

- In my role as Director of Project Management, I define critical metrics for Optimal Customer Satisfaction, Focus on Revenue Leakages & Deployment of Technology - I was responsible to lead GST Project to proven results across multiple lines of functions and also Lead Concur – Clear Trip Project through due diligence and prioritisation.

One of the first undertakings of this role was to Design and deliver a restructuring strategy. I was responsible for consolidating various support capabilities into a single entity that serves the whole organisation. This included creating functions like Training, WFM, Onboarding, Technology Support & Project management. Employees from functions that serve the whole organisation My efforts resulted in the reduction of Onboarding Time [From 60 to 30 days], Delivered a structured Training Program, Effectively Managed BCP and driven continual improvement in Technology Support Nominated for Global CEO award (2015) under the category of “Customer Service”. Honoured with a GEM award for 'Innovation' & "Voice of Customer"

I served as the driving force behind making Hyderabad branch a hub for all Full Service Center clients. Lead Hyderabad and Bangalore branch to record highest contribution (22%) towards Supplier Revenues. I was able to identify and resolve process gaps which reduced operational cost by 15%. During my tenure the client retention rate increased to 98% and successfully deployed online booking tools at Amazon, Deloitte and other clients Here are some of the honours I received while serving as the Associate Director of Travel Services: ▪ Exceptional Leader of the year for highest engagement scores in Asia Pacific Region. ▪ Recognized for commitment in ‘Delivering Outstanding Service & Building a Culture of Continuous Improvement’, awarded for CWT Operational Excellence in 2012 & 2015.

A large part of my job was to build and maintain relationships with key-clients and staff while harnessing strategic and operational drivers to deliver results. I provided staff training and conducted quarterly reviews. Defined sales targets and strategies and briefed corporate representatives on savings analysis, travel trend, and future forecast. In 2006, I grew portfolio, achieving 100% revenue target for the year. I was instrumental in retaining and managing accounts like General Motors, Misys, Honeywell, Sun Microsystems, Cap Gemini and Deutsche Bank. For my contributions, I was honored with the “I Made a Difference Award” for individual performance and the “We Made a Difference Award” for team performance.

Provided full operational management and cross-selling for each department within branch with a keen focus on raising standards of operations, risk management, and client services. Branch departments included: Business Travel, Leisure, and Destination Management. Key Achievements:  Generated sales worth $2 Million with clients such as Nokia, D E Shaw, Cap Mark Financial Services, Magna Quest, T F L Leathers, Connexant, Hutch, L & T Ascendas, Cybermotion, Adaptec, Pepsi Foods India Ltd, and Patni Computers.