Kalin Bakalov

As a third level support in HPE Bulgaria I administer the HPE customer accounts environments to maintain system availability and performance; take care of issues escalated from first and second line support; install, configure and troubleshoot system and application software; automate common administrative tasks. As a technical owner of the environment of a few of the HPE client accounts I am responsible for maintaining all technical areas of the service including: - Administering and maintaining Windows Server 2003/2008/2012. - Administering and maintaining Microsoft Hyper-V hosts and clusters. - Administering and maintaining Microsoft clusters. - Administering and maintaining File, Print Services and DFS. - Administering and maintaining HP Enterprise Blade systems, c7000 Enclosures, HP Ethernet and Virtual Connect Modules. - Administering and maintaining Active Directory, DNS, DHCP Infrastructure. - Working also with VMware VSphere, ESXi hosts, VCenter, Citrix Solutions - Performing Restore activities - Detecting and troubleshooting Network issues

Installing and configuring computer operating systems: Windows Server 2008-2008R2/2012-2012R2 Administering Active Directory, DNS, DHCP, File and Print Services, DFS, Hyper-V hosts and clusters. Also working with Microsoft SCOM, VMware Vsphere, ESXi hosts, Vcenter, Citrix Monitoring and maintaining computer systems and networks; Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; Troubleshooting system problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritizing and managing many open cases at one time

Prioritizing all tickets ensuring all queries are resolved within SLA Troubleshooting technical issues & faults working through to resolution Support of Windows server environment Escalating problems where necessary to management Retaining ownership of incidents & monitoring until satisfactory resolution