kalicia bowdry

* Managed all outgoing claims to various insurance companies as well as any re-submissions and follow up when necessary. * Highly knowledgeable on workers compensation as well as no-fault claims. * Maintained ongoing daily operations such as billing, diagnosis entry and data entry by using procedure codes and modifiers. * Monitored all accounts receivable functions - insurance collection calls, follow up on denials and any open balances and ensured accuracy of all expense balances. * Posted all co-pays, balances and deductibles as well as handled petty cash budget and deposited daily bank slips. * Maintained integrity of billing system as we've grown from 2,500 to over 8,500 accounts within 5 years * Ran and processed numerous reports prior to quarter end in preparation for quarter end processes * Supervised and troubleshot any situations that arose in the billing process * Created and maintained billing procedures and checklists * Worked with different departments and provided backup assistance, as needed * Trained others on the billing process

* Responsible for Managed Care collections for two regional offices and 20 physicians * Consistently collected over the monthly budget and averaged collections of more than $700K/month. * Providing efficient and expedient adjudication of claims via coordination of internal organization communication. * Worked with all major payers-government and commercial * Received monthly reports that were to be completed with at least 1400 encounters touched. * Monthly and quarterly goals were reached consistently and qualified for bonus program. * Contacted insurance companies via email, fax and phone to follow-up/on a variety of claims issues including but not limited to: wrong insurance company billed, EOB issues, primary vs. secondary insurance issues, appeals that require more medical record information, coding issues and disputed claims.

* Maintenance of daily office operations including personnel management, bookkeeping, store operations, customer relations, scheduling, etc. * Responded to customer inquiries and complaints. Identified customer's needs and determine appropriate action. Communicates appropriate options for resolution. * Managed employee cash drawer banks and provided end of day sales report to management. * Trained and supervised new employees. * Worked with various computer software, such as Microsoft Office and intra-company software. * Oversaw employee payroll and processed/approved revolving credit applications.

Activities and Societies: Basketball, Track, Volleyball, Journalism, Band, Volunteer with the special education students, Spanish club, Chemistry Club.