Kai-Yun Chang

• Managed day-to-day inventory operations across 19 3PL warehouses across the continental US, ensuring service level, inventory accuracy, and operational compliance. • Acted as a central control tower between HQ, 3PLs, and cross functional teams to resolve real time operational issues (inventory, shipment delays, SAP system discrepancies). • Owned end-to-end inventory performance for West Coast Operations, acting as the single point of accountability for inventory health and execution. • Drove inventory accuracy improvement from systemic discrepancies, resolving 150,000+ mismatches (~40M impact) and achieving 99.9% accuracy across 16 sites. • Led root cause analysis and resolution for inventory, inbound/outbound, and system-related exceptions, minimizing operational disruption. • Optimized 3PL warehouse operations, including dock scheduling, and inventory handling, improving overall throughput and efficiency. • Managed high-volume inbound/outbound flows (100+ trailers/day) and peak season capacity planning. • Closed over $1.5M in aged stock transfer orders (2022-2024) and developed a KPI dashboard to proactively identify operational risk and drive resolution strategies. • Participated three mega warehouse transition projects in California and Illinois to ensure smooth operational ramp-up and systemic data migration integrity. • Directed 20 bi-annual physical inventories, creating and reporting updates to upper management and verifying the validity of 3PL audits.

• Timely communication with internal and external counterparties including clients, oversea branches, vendors, suppliers, and related government departments to address various transportation demands and issues • Plan and control daily logistics, coordinate shipping needs with 3PL and various resources • Data reconciliation on inventory level, plan and control warehouse capacity utilization level • Implement system integration among internal WMS and third-party information platforms • Develop operations procedures to ensure compliance with respective laws and regulations, implement warehouse safety instructions to improve safety, quality, and efficiency in the warehouse

• Manages branch inventory control, and works closely with warehouse staff and inventory accountant to regularly verify that inventory records are accurate through inventory record audits and physical counts • Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation • Manages branch accounting, ensuring daily that all orders have been fully processed and accurately invoiced to the customer with all relevant charges, discounts, and order information within accounting software • Resolve problems, completes audits, identifies trends, and reports important or otherwise relevant operations information and recommendations to the corporate office

• Design and implement an inventory tracking system to optimize inventory control procedures • Examine inventory level of supplies needed for game day operations • Properly document and be responsible for consumable and reusable inventory to reduce shrinkage, loss, and maximize efficiency; and ensure proper working order and availability for game day operations

• Brainstormed and delivered daily social media posts and website contents of Microsoft Azure cloud solution services and press releases with Verizon Media Taiwan; released posts on Twitter, LinkedIn, Facebook and company website's blog section to improve click through rate and conversion rate • Built in-house company website from scratch using WordPress, Elementor, and Yoast Search Engine Optimization to ensure the content was constantly aligned with the launching of Caloudi 's Virtual Machine, Cloud Migration, and App Modernization services on Microsoft Marketplace • Hosted workshops with Microsoft Taiwan about new cloud solutions on Microsoft Azure with up to 50 attendees during the pandemic and introduced Microsoft cloud services to top Taiwanese corporate executives.

• Learned basic combat skills and trained disciplinary as a private mortarman at the Taiwanese army infantry school

• Supervised and managed daily shipping orders to and from Japan, Korea, Germany, and China, working closely with the Forecasting and Sales team to develop replenish plan while providing insights to improve forecast accuracy • Discussed foil importing plans with international suppliers and negotiated forward contract with a fixed exchange rate, reducing the effect of exchange rate on the revenue • Conducted in stock foil report on a daily basis and presented to senior managers in order to determine future purchasing plans of raw materials

• Relevant coursework: Statistical Computing and Data Visualization; Operation Management; Supply Chain Management; Sourcing and Supplier Management

• Minor in Marketing • Director of Public Relations, Yuan Ze University Mixology Association • University academic exchange representative to Ewha Womans University (South Korea) and Ritsumeikan Asia Pacific University (Japan)

• Intensive courses about marketing and retailing aspects of luxury goods • Brainstorm marketing campaign ideas for Diptyque and other French luxury brands • Courses conducted by Professor Anne-Michaut, executive director of the LVMH Academic Chair