Kaitlyn McCauley

Bringing structure, strategy, and a people-first mindset to talent acquisition operations. • Coordinate end-to-end hiring logistics across multiple roles and stakeholders to ensure a smooth, timely recruitment process • Partner closely with recruiters and hiring managers to support interview planning, scheduling strategy, and candidate communication • Manage applicant tracking system workflows, interview documentation, and hiring data accuracy • Support a high-quality, candidate-centered experience from initial outreach through offer stage • Lead and support recruiting process improvements by identifying gaps, streamlining workflows, and implementing more efficient coordination practices • Partner with leadership, recruiters, and hiring teams to close communication gaps and improve alignment throughout the interview process • Support the development and tracking of recruiting metrics to increase visibility into pipeline health, scheduling efficiency, and candidate movement • Help implement standardized workflows and best practices to improve candidate organization and reduce delays in the hiring process

After serving in a full-time CHRO capacity, I now provide ongoing executive HR guidance and strategic support on an as-needed basis. • Provided strategic oversight for organization-wide HR and talent acquisition initiatives • Advised on the development of standardized hiring, onboarding, and compliance frameworks • Supported leadership with workforce planning, org design, engagement, and performance strategy • Led initiatives to improve retention, engagement, and training outcomes • Analyzed hiring metrics, turnover, and performance data to guide HR strategy

• Led organization-wide HR and recruitment strategy across multi-state operations • Directed full-cycle recruiting efforts for sales, operations, and leadership roles • Developed innovative sourcing strategies to attract talent in competitive markets • Designed and implemented standardized hiring, onboarding, and compliance processes • Partnered with leadership on workforce planning, succession strategy, and organizational design • Supported employee relations, performance management, and internal communications • Drove initiatives to improve employee engagement, retention, and training outcomes • Analyzed hiring metrics, turnover, and workforce trends to guide HR and recruiting strategy

• Supports various departments across Oakland County and conducts the full-life cycle of recruiting. • Work with various hiring managers and departments with the creation of new job postings, sourcing and screening of applicants. • Attend career fairs and advise potential candidates on current openings throughout the county based on their education and experience. • Conducts prescreening on candidates and serves on the interview panels. • Identify best practices for recruiting processes and improvement. • Created and developed all County Wide iCIMS training materials, guides and documents. • Assisted departments across Oakland County with the implementation and transition to the new applicant tracking system, iCIMS through training classes to ensure full understanding of system processes and procedures. • Meet with hiring managers regarding hard to fill positions and executes sourcing strategies to fill positions within the County, using dynamic recruitment practices utilizing new or existing sourcing channels. • Maintains an awareness of competitive practices, industry trends, and recruitment standards.

• Facilitate onboarding for multiple client accounts, ensuring a seamless transition for new hires across various roles and industries. • Coordinate all onboarding activities, including background checks, drug screens, I-9 verification, and compliance documentation. • Maintain accurate and compliant employee records across multiple systems; audit new hire paperwork for completeness and accuracy. • Partner with internal HR teams on background adjudication, benefits enrollment, and 401(k) administration. • Serve as a real-time liaison between clients and onboarding teams to coordinate start dates and resolve onboarding issues promptly. • Strengthen client relationships and enhance the onboarding experience, contributing to an increase in customer satisfaction ratings.

• Owned full life cycle recruiting for assigned requisitions in all functions and levels of the company. • Performed customer service like duties, assisting candidates throughout the interview process. • Executed sourcing strategies aligned with business function talent needs utilizing new or existing sourcing channels. • Established talent networks to build immediate and long-term diverse local, regional, or national candidate pipelines. • Provided necessary information and resources to facilitate a successful transition for new employees and ensuring a smooth onboarding process including conducting drug screens and background checks. • Ensured completion of paperwork and following all legal and administrative compliance when onboarding candidates. • Assisted new hires with the completion of the necessary paperwork, including employee forms, Federal I9 and W4 forms, direct deposit, and IT setup.

• Reviewed and underwrote high-volume mortgage loan files (Conventional, FHA, VA), assessing borrower credit, income, assets, and property documentation for compliance with investor and company guidelines. • Made risk-based loan decisions using DU, LPA, and internal systems, clearly communicating conditions and approvals to processors and account executives. • Partnered cross-functionally with sales, processing, and closing teams to resolve issues, meet aggressive turn times, and maintain pipeline accuracy. • Ensured regulatory and documentation compliance through final condition reviews and continuous updates on industry and agency guidelines. • Supported team training and process improvement efforts to enhance underwriting efficiency and accuracy.

• Partner and support 8 Recruiters for sourcing strategies across multiple lines of business for Shared Services and Supply Chain positions. • Lead Sourcing Specialist on special project, Project WinRoom, for Transmission and C&DS organization build out. • Attend recruiting strategy meetings with Recruiters, Business Partners and Hiring Managers to understand the hiring department needs and requirements. • Source active and passive candidates using the Applicant Tracking System (SuccessFactors), LinkedIn, Indeed, Facebook, Twitter, Google and Boolean searches. • Track and report out on sourcing metrics on a weekly, bi-weekly and monthly basis. • Leverage passive candidates into active candidates regarding available opportunities within FirstEnergy. • Acted as Brand Ambassador and HRBP for the University of Toledo FirstEnergy Ambassador Network.

• Research and categorized prospective business for LCG to purchase using specified criteria and tracking them utilizing SmartSheet. • Identified, researched and initiated contact with business owners of child care centers LCG would potentially be interested in purchasing. • Presented data findings and trends during weekly acquisition department sprints. • Innovated and implemented standard operating procedure as well as key performance indicators. • Scrubbed, reformatted and categorized prospective business to create a new record keeping and reporting system. • Collaborated, developed and created weekly and monthly dashboards to utilize when presenting to LCG executive leadership team and American Securities board of investors, alongside our VP of Acquisitions.

-Act as a Talent Advisor to hiring managers which includes client relationship, driving the recruitment processes including sourcing strategies, managing the progress of the job searches, the candidate experience, data management and all the related administrative duties. -Lead and assisted the successful fulfillment of high-volume vacancies from entry to Director level for Sales, Customer Service and IT within the Global Customer Solutions (GCS) for MetLife across the United States. -Monitor the Candidate Outreach report for compliance -Collaborate with cross-functional teams to ensure that top candidates are being screened and hired -Monitor and analyze recruitment activity for accurate volume forecasting. -Development and implement recruitment strategies based on recruitment trends and market intelligence to attract the best talent for current and future job openings -Provide awareness of market changes in the line of businesses supported -Set-up weekly Touch Points to go over hiring manager’s requisitions -Manage, coach and mentor up to 4 Talent Assessors/Recruiters (TA), PSG (Philippines) and GTAC (India) Resource team members. Oversee their performance and ensure all recruiting and interview processes are followed and compliant throughout the recruiting life-cycle. -Manage and maintain all relevant candidates within the recruiting pipeline. -Support additional lines of business within the MetLife recruiting organization when needed.

-Recruit & train new employees on fundamentals to ensure success during their introductory period for inventory control & shipping departments. -Enter, sku, tag & quality check all high price point merchandise, special orders, estate timepieces & memo good items into computer system. -Follow up & report on any outstanding vendor memos, in-house memos, backorders, special orders, & returned items weekly and bi-weekly. -Maintain correspondences with brand vendors regarding returns, exchanges, reorders or damaged goods. -Process weekly, monthly & quarterly postcard reports for current clientele base. -Process weekly miscellaneous & give-a-way reports for CEO and accounting. -Compose, log & maintain quarterly brand ambassador goals and monthly standings for all brands within the company. -Compose & maintain client correspondences for CEO’s clientele. -Analyze & report Rolex & Tudor brand weekly & monthly reconciliation reports and reorders. -Oversee supplies specialist to ensure bi-monthly company supplies reorder is completed. -Create artwork for social media marketing, events, in-store signage & local marketing. -Manage & maintain company Facebook pages to ensure fresh postings & interact with clientele. -Delegate & manage social media personnel to ensure company Pinterest & Instagram pages are updated frequently. -Create; artwork, target marketing & text for Facebook advertisements & campaigns. -Review & analyze analytical data for Facebook advertisements & campaigns. -Review, enter & manage all correspondences with CEO & Rolex regarding vendor POs, BOs & special orders. -Oversee shipping specialist to ensure accurate, successful & timely deliveries. -Manage all shipping refunds made by shipping specialist received from USPS. -Design & create artwork for all brands for website publishing. -Assign weekly email blast subjects to sales staff & create artwork to accompany verbiage for target marketing. -Use successful selling techniques & assist on sales floor as needed.

-Trained new employees on fundamentals to ensure success during their introductory period for inventory control, shipping & supplies departments. -Entered, skued, tagged & quality checked all high price point merchandise, special orders, estate timepieces & memo good items into computer system. -Followed up & reported on any outstanding vendor memos, in-house memos, BOs & special orders bi-weekly. -Maintained correspondences with brand vendors regarding returns, exchanges, reorders or damaged goods. -Processed weekly, monthly & quarterly postcard reports for current clientele base. -Processed weekly miscellaneous & give-a-way reports for VP & accounting department. -Composed, logged & maintained quarterly brand ambassador goals & monthly standings for all brands. -Composed & maintained client correspondence for store owner’s clientele. -Analyzed & reported Rolex & Tudor brand weekly/monthly reconciliation reports & reorders for store locations. -Assisted merchandising specialist to create successful visual product displays. -Completed bi-monthly company supplies review & reorder. -Created graphics/artwork for social media marketing, events, in-store signage & local marketing. -Managed, maintained & completed company Facebook pages to ensure fresh postings & interact with clientele. -Oversaw, delegated & managed social media personnel to ensure company Pinterest & Instagram pages are updated with fresh postings & offers. -Created; artwork, target marketing base & text to run successful Facebook advertisements & campaigns for company Facebook pages. -Reviewed & analyzed analytical data for Facebook advertisements and campaigns. -Reviewed, entered & managed all correspondences with CEO & Rolex regarding vendor POs, BOs & special orders. -Oversaw shipping specialist to ensure accurate, successful timely deliveries. -Managed & maintained all shipping refunds from USPS for unsuccessful shipments and time delays.

-International Finance -Marketing & Brand Development -Human Resources Management -Concept Design -Global Marketing -Ideation Sketching -Computer Graphics -Branded Entertainment